IT Operations Specialist

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial socioeconomic and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty administration and staff.

Job Description:

Amherst College invites applications for theIT Operations Specialist position. TheIT Operations Specialistis a fulltime yearround position starting at $57000 per year commensurate with experience. Given Amhersts distinction as one of the most diverse liberal arts colleges in the country the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The IT Operations Specialist is primarily responsible for providing client support for Amherst Colleges computing platforms. Reporting directly to the Assistant Director within IT Support Services this role supports the educational and research missions of the college by ensuring reliable technology services across campus spaces. Responsibilities include researching new hardware and software technologies providing expertise and best practices guidance to colleagues enhancing existing technology services and contributing to the development and support of new services. The Specialist collaborates closely with team members providing backup support for system deployment and maintenance and supports technology solutions across the institution. Work shifts include rotations from 7:30 AM 3:30 PM and 9:30 AM 5:30 PM. All Amherst College employees are expected to contribute actively to fostering a respectful inclusive and welcoming working environment.

Summary of Responsibilities:

Technology Support and Deployment

• Provide direct client support via phone email and inperson interactions for the colleges computing platforms

• Offer technical expertise in computer setup and deployment processes across all major operating systems and hardware

• Assist in the installation and maintenance of client hardware and software working alongside IT colleagues to manage budget allocations resource planning and coordinating timely responses to faculty and staff requests

• Respond to standard and emergency support requests aid colleagues with additional support tasks and meticulously document all support activities and hardware tracking using provided ITSM tools

• Maintain comprehensive internal documentation for hardware software and equipment covering procurement configurations maintenance schedules and inventory records

• Adhere to best security practices regarding physical spaces digital data handling confidential information management computer reuse policies encryption standards and response procedures for security alerts and breaches

• Proactively identify service gaps and collaborate with team members to address and resolve these gaps

• Provide occasional afterhours service and support including weekends evenings and early mornings as needed

• Assist in supervising student workers assigned to technology projects

• Stay abreast of emerging technology trends and best practices

• Collaborate with colleagues across IT departments to launch and improve technology services

• Apply acquired knowledge to enhance team processes and overall service delivery

Qualifications:

• Bachelors Degree

• 1 to 3 years of related experience

• In lieu of minimum education and related experience specialized skill training/certification may be considered (plus 4 years of experience)

• Proven experience in customer service and technology support

• Indepth knowledge of current versions of at least one major operating system (macOS Windows) and working knowledge of a second

• Experience managing systems and protocols supporting numerous computing devices (desktops laptops tablets smartphones) in complex environments

• Strong commitment to continuous learning of new technologies and methods

• Experience in researching technical issues using diverse information sources

• Excellent interpersonal communication time management and customer service skills

• Commitment to working with a diverse and inclusive community

• Successful completion of required reference and background checks

• Successful completion of preemployment physical and lift test

Preferred

• Experience with Windows server administration

• Experience with Google Workspace

• Experience with troubleshooting iOS and Android devices

• Familiarity with common software used in higher education (digital video editing image manipulation office productivity presentations GIS statistical and computational software)

• Experience training endusers on computer and projection equipment

• Basic knowledge of projection and display technologies and common audio video and image presentation formats

• Certification in software deployment processes and tools (macOS Windows iOS)

• Industrystandard certifications (such as ITIL)

Amherst College offers many opportunities for professional growth and development continued learning and career advancement.

Amherst College is pleased to provide a comprehensive highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume and cover letter online at Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.