Paid Social Technical Account Manager
Paid Social Technical Account Manager
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Job Description
Were IDHL.
With over 20 years experience under our belt wed say we know a thing or two about all things digital.
Our portfolio of services span performance marketing website development eCommerce and data intelligence. But were more than just a digital agency; were our clients key partner in growth.
Joining our performance division youll be part of a team of SEO experts and paid media trailblazers. Working across outreach technical SEO digital PR social media and more theres not a part of performance marketing we dont deliver.
Our superpower is helping ambitious brands accelerate their growth in the digital economy and we work with some pretty cool clients like Cruise tombola and Hammonds.
But whats in it for you
Aside from working with some of the best in the business (there are nearly 400 of us across IDHL) we offer a variety of benefits all aimed at making your life that little bit sweeter:
- Performancebased bonus schemes
- 26 days holiday plus bank holidays and a birthday liein
- Two additional days for wellbeing and a volunteering day
- Additional annual leave purchase scheme or trade leave you dont use for extra salary
- Hybrid working (a mix of office and homebased for many of our roles)
- Flexible working scheme
- Financial support from Salary Finance and Bippit
- Company pension scheme and health care cash plan
- Private health care dependent on length of service
- Clear training and progression programme
- Free mortgage advice from experts
- Regular company events and awards
- Employee perks portal
- Plus many more visit our careers page for more details
Invested in your growth.
Personal and professional development are core to life at IDHL. Harnessing potential well endeavour to support your career aspirations with our training programmes and personalised development plans.
Inclusivity matters to us.
We want our workplace to reflect the diversity of the world we live in. At IDHL we foster an inclusive environment where every team member feels heard supported and valued. We aim to attract develop and retain the very best people irrespective of background beliefs or personal characteristics.
About You
About The Role
As a Paid Social Technical Account Manager youll play a key role in managing a portfolio of clients across multiple social platforms alongside a variety of budgets. This will combine an audience first approach with creative optimisations off the back of data insight.
In addition to client work the Paid Social Technical Account Manager is responsible for coaching mentoring and developing the junior team.
Anyone coming into this role will be supported from a technical point of view and will have the opportunity to help shape the products we use the way we communicate and how we deliver paid or organic social to our clients.
- Manage a portfolio of clients paid social and organic social accounts across multiple channels
- Conduct calls with the client and sales to discuss and plan campaigns
- Setup implement track and optimise social campaigns across several markets
- Undertake audience research analysis and strategy
- Complete creative research analysis and strategy
- Provide cost estimates and ensure robust budget management
- Ad Copy writing and testing
- Prepare and deliver monthly reports & have monthly progress calls with clients
- Analyse social campaign performance and recommend next steps for all reports
- Be responsible for and targeted on the success of social campaigns and client KPIs
- Be responsible for providing KPIfocused reporting
- Work closely with other teams within the organisation to ensure we deliver consistently across the board.
- Work alongside suppliers and platforms to make sure we are up to date on new products and best practice
- Understand the objectives of and participate in creating quarterly reports client decks and future roadmaps in line with the agreed KPIs
- Delegate tasks to executives on shared accounts
- High levels of organisation determination and persistence
- The ability to delegate tasks and support executives to make sure all tasks are completed to deadlines
- Have excellent written and verbal communication skills and a strong customer service ethos with the ability to build lasting relationships
- Meticulous attention to detail a perfectionist with a very analytical mind
- A strong understanding of audience and targeting skills.
- Strong time management skills to ensure deadlines are consistently met and proactively managed
- A strong ability to work within a team and independently.
- A positive cando attitude and the ability to seek out opportunities in order to develop your knowledge
- Be a technical point of contact and confidently share knowledge
- Displays exceptional traits of ownership and accountability
- Be a confident presenter frequently reflect on opportunities to develop and share experience with those more junior
- Considerable experience in a Paid and Organic social role from an agency or inhouse position
- Display advanced knowledge of data manipulation with a clear understanding and application of data downloading formatting and analysis
- Be able to implement solutions based on advanced knowledge of common metrics within paid and/or Organic social
- A strong knowledge of Excel is essential
- Confidently builds roadmaps and advises on client strategy in line with agreed KPIs without guidance or support
- Confidently manages a portfolio of medium to large sized clients delegating tasks appropriately
- Passionate and have a keen drive for the industry e.g. day to day and/or industry changes
- Identify new development opportunities to improve service
- Continuously support peers and those more junior
- Mentoring and coaching for less experienced team members
- Work on expansion opportunities across upcoming social platforms
- Be a master of different interfaces such as Google Ads Microsoft etc
Required Experience:
Manager
Employment Type
Full-Time
