Donor Experience Officer
Donor Experience Officer
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Job Description
IMPORTANT APPLICATION INSTRUCTIONS:
- Upload Resume or Curriculum Vitae for automatic population of information to the application.
- The contact information work experience and education listed on your Resume/CV will be parsed and input into your Montclair application.
- Review information and doublecheck all fields containing information that the system parsed the software is intelligent but you need to verify that the data is accurate.
- In the My Experience section you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.
Note: If you have an expansive CV we recommend that you apply manually and only include the positions you have held in the last ten 10 years. You will then be able to attach your Resume/CV as well as all other supporting documentation in the My Experience section of your application.
Job Description
SUMMARY:
Reporting to the Director of Donor Relations the Donor Experience Officer plays a key role in supporting donor relations and major gift pipeline role focuses on developing personal relationships with an assigned portfolio of over 1000 prioritized annual giving prospects by providing donorcentric concierge services that results in new renewed and increased support for the university.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Use technology tools to implement a multichannel approach to systematically cultivating soliciting and stewarding donors and prospects capable of making leadership annual gifts of $1000$24999.
Actively engage and build highly personalized relationships based on what truly matters to each individual in a dynamic portfolio of 1000 prospective leadershiplevel annual giving donors with clear weekly monthly and annual goals.
Perform up to 50 touchpoints per day.
Develop strategies to cultivate relationships with donors via email handwritten notes social media phone video conferencing texting and inperson visits.
Develop and identify a pipeline of potential principal and major gift prospects and connect them tocolleagues as appropriate to ensure a seamless transition in their relationship with the University.
Recommend and implement creative approaches to meet donor goals and objectives.
Engage midlevel donors in a variety of ways to include hightouch surveys volunteering/mentoring attending events and other ways in which the constituent wants to engage with the University.
Meet agreedupon fundraising metrics as defined by the supervisor including donor and revenue retention donor reactivation new gifts outreach attempts contacts and major gift leads generated.
Execute monthly and quarterly touchpoint cadences (up to 50 outbound touch points per day) across the portfolio to share relevant personalized donor communication and deepen engagement.
Demonstrate to donors the impact of their giving. Provide information on university development and programs relative to their philanthropic interests and offer opportunities for public recognition.
Promote philanthropic affinitybased opportunities such as university and college giving priorities crowdfunding projects and One Day for Montclair.
Develop and maintain broad knowledge of the university through campus partnerships in admissions athletics colleges community engagement etc. Develop a network of contacts throughout the university to access additional information.
Build out a resource hub of relevant content to share with donors.
Document communication preferences learned through outreach to strengthen the quality of data in the CRM database and share biographical data updates.
Prepare clear and accurate reports. Track donor progress and effectively communicate updates.
Represent and promote the university through exemplifying the mission and values of the institution.
Maintain essential records and files.
Perform other related duties as assigned.
Management retains the right to change or add job duties at any time.
QUALIFICATIONS:
REQUIRED:
Bachelors degree from an accredited college or university.
Minimum of three years of professional experience in an institution of higher education or related field.
Ability to prioritize and organize complex projects in a fastpaced highvolume environment.
Resultsoriented selfmotivated qualitydriven and teamoriented.
Excellent customer service andinterpersonal (verbal written and listening) skills across all mediums.
Demonstrated ability to manage a workload between multiple cloudbased platforms and databases with an understanding of datadriven donor or customer engagement.
Ability to handle confidential material responsibly and interact professionally with a wide spectrum of individuals.
PREFERRED:
Experience in development major gifts annual giving customer service or highvolume sales.
Proficiency in CRM software and data analysis to track fundraising progress.
High degree of grit resilience and a desire to challenge the status quo.
Must be savvy with technology tools and have the ability to work with various programs in a highvolume atmosphere with a can do attitude.
PROCEDURE FOR CANDIDACY
Applicants should include a resume and cover letter describing how their background skills and education match the needs of the University. When applying please take a moment to carefully read and follow the steps in the application instructions.
Department
Donor RelationsPosition Type
Professional NonFacultyContact Information:
For questions or concerns please contact Human Resources Workday Recruiting Support at (Option 2 or email talent@montclair.
Inclusion Statement
Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged committed to democracy and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.
EEO/AA Statement
Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.
Additional information can be found on the website at
IX and 34 C.F.R. 106 Policy
Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details please visit: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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