Express Service Advisor
Express Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Express ServiceAdvisor is responsible for providing excellent customer service. This individual presents a friendly professional greeting to customers and helps identify confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Job Requirements
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information vehicle walkaround and multipoint inspection results
- Using a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Communicating with Technicians and Parts Associates to ensure timely completion of work.
- Followup with customers and confirm completion time.
- Producing repair orders for customers with full transparency including cost and time estimates
- Personal and professional integrity
- Setting and achieving targeted sales goals
- Providing an exceptional customer experience to drive loyalty and encourage repeat and referral business
- Accurately document repair maintenance and warranty charges on repair orders per dealer specifications.
- experience a plus
Qualifications
- Some 6 months 1 year) experience selling automotive service work in either a dealership customer service or high volume service center.
- Possess highenergy with positive attitude.
- Willing to work Saturdays.
- 401(k) retirement program
- Competitive pay with bonuses
- Must have a valid Drivers License
- Possess highenergy with positive attitude
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
