Customer Accounts Manager
Customer Accounts Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Basic Function
Manages the Customer Accounts Department which is responsible for the renewal payment process. Responsible for achieving company standards on nonrenewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Monitor and recommend payment frequency changes to the General Manager
- Immediate contact of all customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Document all customer promises and update customer information in the store computer system
- Monitor the accuracy of customer classifications according to customer payment history and habits
- Payment frequency changes to General Manager based on customer payment history
- Maintain updated accurate customer information
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Supervise develop and schedule the activities of Accounts Advisers
- Recommend the use of payment holidays extensions or rewrites to the General Manager for endorsement
- Proper closing of lease agreements CAM is second up on this process
- First up to help set and achieve renewal goals
- Update goal board daily
- Assist on deliveries and returns
- Safely operates company vehicle
- Load secure and protect product in company vehicle
- Other tasks as assigned by management
Position requires
- Position routinely requires lifting loading and dollying merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
- Good communication and interpersonal relationship skills strong telephone etiquette and skills
- Good organizational skills professional appearance and good driving skills
Preemployment
Satisfactory MVR (driving record) physical and drug screen criminal background investigation with job performance reference check and required DOT testing
Required Experience:
Manager
Employment Type
Full-Time
