Application Support Analyst - Access Center - Full Time 8 Hour Days Non-Exempt Non-Union

Under the supervision and guidance of the department leader the Application Support Analyst is responsible for day to day efforts involved in resolution of interrelated departmental applications and reporting issues associated with the departmental applications and reporting tools at Keck Medicine of USC. The strategic elements of this position require analytical skills to troubleshoot enduser issues with applications and support reporting needs of the enterprise. Incumbents may provide training to end users of the applications. Additionally will partner with department leader to work with external vendors system owners community partners contractors and Health Science Campus to design develop implement and make operational departmental applications and reports. The analyst will need to have the ability to work independently and in crossfunctional group environments.

Essential Duties:

• Addresses customer questions concerns enhancement requests communicates with customers handles services problems and tickets politely and efficiently always available for customers follows procedures utilizes problem solving skills maintains pleasant and professional image. Customers may include both internal department users vendors and peers within IS.
• Assist with system operational supportrelated understands application build design and technical infrastructure maintains knowledge uptodate and is a technical resource for others.
• Partner with department leaders to ensure tasks are met to ensure project goals milestones and procedures are met timely. Works on projects throughout the organization monitors and reports on project task progress and is involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details.
• Generate both standard and ad hoc reports. Ability to design and assist in developing nonstandard/custom reports as required.
• Demonstrates an ongoing understanding of and actively participates in performance improvement activities identifies and proactively pursues business transformation uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems.
• Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and OnCall: Ability to fulfill OnCall requirements and other duties as assigned.

Required Qualifications:

• Req Associates degree

• Minimum 2 years of relevant business support and/or information technology support experience if no Associates degree.

• Req Some experience in relevant business support and/or information technology support experience highly desired
• Req Experience in Microsoft Office (Outlook Word Excel Power Point)

• Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
• Req Strong customer service focus.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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