Student Success Advisor

At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale. As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential.

What Were Looking For:

The Student Success Advisor is a critical role responsible for driving student engagement and retention owning a caseload of students for a graduate program or bootcamp. Student Success owns the outcomes of our students through a combination of high touch consultative coaching and datadriven decision making. This role will be accountable for student retention satisfaction and outcomes for their students.

Responsibilities Include But Are Not Limited To:

• Student Retention
  • Communicating directly with students on a regular and ongoing basis to positively impact key metrics e.g. graduation or completion rates student satisfaction student retention goals and credit generation
  • Manage student retention through providing proactive reactive comprehensive consultative coaching and exceptional service; this position is critical in executing 2Us expected white glove service level for its students and faculty c. Identifying opportunities for improvement and growth within designated program
• Student Satisfaction
  • Providing direct coaching to students in an organization highly supportive of professional development
  • Identifying risks to student retention and subsequently implementing mitigation plans to promote students success in the program
  • Maintaining accountability for student outcomes including student engagement and Student Success Net Promoter Score (NPS) of at least 65

Increased grades come with increased responsibility. Examples are below but not limited to:

• Operational Excellence & Reporting
  • At the direction of leadership utilize data and reports to drive operational change and overall program improvement
  • Serving as main escalator of student information and as front line for crisis response
• Collaboration & Innovation
  • Thinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementation
  • Identifying and implementing efficiencies across the department which will enable programs and teams to scale quickly

Things That Should Be In Your Background:

• Bachelors degree or 13 years directly related to the duties and responsibilities specified
• Previous experience in Higher Education industry strongly preferred
• Prior coaching or advising background strongly preferred
• Ability to work with a diverse team in a fastpaced environment
• Demonstrated experience in achieving defined results and exceeding goals and objectives
• Excellent relationship management skills
• Strong attention to detail adherence to deadlines and excellent follow through
• Ability to think critically and identify potential issues before they arise
• Excellent interpersonal and oral and written communication skills required
• Demonstrated ability to receive direct and constructive feedback and respond with an attitude of a lifelong learner always looking to exceed expectations and grow
• Excellent listener balanced with ability to cultivate the thinking of others

Other Attributes That Will Help You In This Role:

• Ability to manage multiple priorities simultaneously
• Familiarity with using technology in an educational setting
• Excellent verbal and written communication skills with the ability to communicate in a courteous personal tactful and concise manner
• Strong studentcentered customer service focus; commitment to student and faculty satisfaction and success
• Ideal candidate has a passion for building and maintaining relationships with their team and the students
• Flexibility to work scheduled evening or weekend hours 23 times a week to support students during peak evening and weekend times
• Enthusiasm and the ability to thrive in an atmosphere of constant change

Benefits & Culture

Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Fulltime U.S.benefits include:

• Medical dental and vision coverage
• Life insurance disability and 401(k) employer match
• Free snacks and drinks inoffice
• Generous paid holidays and leave policies including unlimited PTO
• Additional time off benefits include: volunteer days parental leave and a companywide winter break

The anticipated base salary range for this role is $50000 $58000 with potential bonus eligibility. Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U we are committed to building and sustaining a culture of belonging respect and inclusion. We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations please reach out to us at: .

About 2U LLC

For more than a decade 2U Inc. has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale. As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations. Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential. To learn more: visit 2U.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U LLC. Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees. And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location. Learn more at edX.

Learn more at https://2u/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws. 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay.