Director CRM

Scopely is looking for aDirector CRMto join ourMarketing TeaminCulver Cityon a hybrid basis or remotely in the US!

At Scopely we care deeply about what we do and want to inspire play every day whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing publishing and innovating the mobile games industry connecting millions of people around the world daily.

The Marketing team deeply understands a games audience creative strategy and priorities. They are the glue between the Brand Product and our Player Communities that will redefine our social strategy to amplify our games across new and existing social channels while building a meaningful community for our players.

As the Director CRMat Scopely you will serve as a subject matter expert spearheading initiatives that enhance our customer relationship capabilities across Scopelys diverse portfolio of games. You will be pivotal in shaping our companys CRM strategy aligning it with our technological advancements and market trends. Additionally you will have a key role in shaping and selecting the technologies and tools that support our CRM efforts ensuring they are optimised to drive significant improvements in player engagement and retention. Your vision and leadership will influence both strategic and technological advancements creating a seamless and impactful player experience.

What You Will Do:

• Act as a visionary defining what exceptional CRM looks like and implementing this vision across the organisation.
• Collaborate with live and slate game teams to understand their specific needs offering expert advice and driving relevant initiatives.
• Influence the development of central technology roadmaps ensuring tools and technologies align with game team requirements and overall business goals.
• Conduct comprehensive industry analysis to benchmark against leading practices in gaming and related sectors.
• Assess and report on the current tech stack identifying capabilities of existing tools and pinpointing areas for enhancement.
• Facilitate knowledge sharing across teams ensuring successful strategies and learnings are communicated and replicated where applicable.
• Create and maintain a playbook of best practices and benchmarks that can be utilized companywide to enhance CRM efforts.
• Develop and execute a roadmap for priority CRM projects that span multiple games as well as initiatives tailored to specific games.
• Define macro goals and KPIs for CRM at Scopely crafting a vision that integrates with broader business targets.

What Were Looking For:

• 7 years experience in CRM leadership 2 years within the gaming industry.
• Technical proficiency with CRM tools and technologies with the ability to influence tech roadmaps and integrations.
• Strong analytical abilities with a knack for interpreting data and translating it into actionable insights.
• Excellent interpersonal and communication skills capable of fostering collaboration and driving change across diverse teams.

At Scopely we create games for everyone and want to ensure that the people behind our games reflect that!We are committed to creating a diverse supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Employment at Scopely is based solely on a persons merit and qualifications. Scopely does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law. We also consider qualified applicants with arrest or conviction records consistent with applicable federal state and local law.

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information and therefore will be subject to background checks upon receiving a conditional offer of employment.

About Us

Scopely is a global interactive entertainment and mobilefirst video game company home to many top awardwinning experiences such as MONOPOLY GO! Star Trek Fleet Command Stumble Guys MARVEL Strike Force and Yahtzee With Buddies among others.

Scopely creates publishes and liveoperates immersive games that empower a directedbyconsumer experience across multiple platformsfrom mobile web PC and beyond.

Founded in 2011 Scopely is fueled by a worldclass team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Companys Worlds Most Innovative Companies Scopely is a multibilliondollar business due to its ability to create longlasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia EMEA and North America and is home to many internal game development teams referred to as Scopely Studios with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion and is now an independent subsidiary of Savvy.

For more information on Scopely visit: scopely