Manager FC Workers Compensation II
Manager FC Workers Compensation II
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
This is an exciting opportunity for an experienced claims professional to gain diversity in their career across US & Canada handling a variety of sophisticated claim issues! As a Workers Compensation Manager you will be exposed to innovative issues with the opportunity to develop creative paths for claim resolution. Our entrepreneurial culture champions an environment of open feedback and improvement that empowers our Team Members to make the best decisions for our internal customers and Chewy. If youre ready to reimagine industry norms and have the skills experience drive as well as a strong team mentality. In this capacity you will lead TPA relationships work to drive down costs as well as handle cases for Chewy fulfillment pharmacy studio transportation Chewy Vet Care and Customer Service centers. A successful candidate will display an ongoing commitment to learning and selfimprovement; desiring and trying to thoroughly understand Chewy and acquire new knowledge or skills for work.
Responsibilities:
- Oversee workers compensation claims processes and procedures to ensure they are within the network standard.
- Primary point of contact and resource for employees management team insurance carriers attorneys Third Party Administrator (TPA) and medical providers on company workers compensation policy procedures and regulations.
- May coordinate or assist with safety programs focused on injury prevention.
- Facilitate accommodations for Team Members requiring light duty job paths with site leadership.
- Partner with TPA account manager scheduling quarterly audit of workers compensation claims.
- Develop recommend and implement training and education programs.
- Work with the management teams to innovate current processes and find program improvement opportunities.
- Lead and monitor WC programs as assigned.
- Initiate claims status discussions with TPA to discuss claim handling improvements and/or expedite resolution.
- Maintain a daily/weekly/monthly/quarterly standard of work.
- Assist in the development and management of company Workers Compensation policies claims vendor relationships and return to work programs.
- Assist in preparing special claims servicing instructions focusing on specific needs and taking into consideration the structure of Chewys WC programs.
- Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process.
- Oversee the daytoday operations regarding management of the Chewys Workers Compensation claims program including handling internal and external contracts (TPA Counsel medical providers etc.
- Provide strategic direction and recommendation to leadership about WC policy and procedures to improve performance and mitigate severity and frequency of losses.
- Develop recommend and implement workers compensation policies and procedures that mitigate claims and premium costs.
- Conduct training on workers compensation standard methodology and company procedures.
- Maintain communication with the injured worker while supervising their recovery progress.
- Oversee and ensure an efficient records maintenance system for workers compensation claims and related information data and activities in collaboration with the TPA.
- Work with HR to process and track leaves/FMLA and assist in their return to work.
- Working with Safety Operations and HR to transition injured workers into light duty return to work options.
Qualifications
- Bachelors Degree
- 10 years experience in workers compensation claims management. Expert level knowledge in coverage and claim evaluation.
- Thrives working in a high pace environment.
- Project Management skills including the ability to develop and execute robust project plans/programs.
- Results oriented with strong internal customer service emphasis and focus.
- Advanced training certification or education in claims management.
- Strong understanding of state and federal employment law as it relates to workers compensation FMLA and ADA.
- Excellent organizational and analytical skills.
- Strong ability to multitask efficiently and effectively to meet given time parameters.
- Collaborative teammate dedicated to achieving department and company objectives.
- Strong interpersonal skills with a focus on communication and problem resolution.
- Strong work ethic reliable selfmotivated with a positive demeanor.
- Competent in computer programs/skills: MS Office Suite (Word Excel Access Outlook) Smart Sheet Intelex and general internet applications.
- Must be willing to work occasional uncommon hours including some evenings weekends and holidays and answer calls after hours.
- Travel requirement is less than 20
Does this sound like you We would love for you to apply!
Required Experience:
Manager
Employment Type
Full Time
