Hardware Network and Service Manager
Hardware Network and Service Manager
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Job Description
Mission
We are committed to driving continuous improvement within our Hardware & Network Managerwith expertise inServiceNowto oversee IT infrastructure network operations and hardware management.The ideal candidate will ensure seamless network connectivity manage IT assets and leverage ServiceNow ITSMfor efficient IT operations by timely closing of Incidents & Service Request tickets.
Responsibilities
Network & Infrastructure Management:
- Design implement and maintainLAN WAN VPN and cloudbasednetwork solutions.
- Ensure networksecurity uptime and performance monitoring.
- Manage firewall configurations switches routers and other networking devices.
- Troubleshootnetwork outagesand optimize performance.
Hardware & Asset Management:
- Overseeinstallation configuration and maintenanceof hardware (servers desktops laptops and peripherals).
- Ensuretimely procurement and inventory managementof IT assets.
- Manage IT hardware lifecycle including upgrades and decommissioning.
- ServiceNow ITSM Implementation & Support:
- UtilizeServiceNow IT Service Management (ITSM)for incident problem and change management.
- Monitor service requests and ensureSLA compliance.
Security & Compliance:
- Implement and maintaincybersecurity best practices.
- Ensure compliance withIT security policies and regulatory standards.
- Collaborate with security teams to managerisk assessments and vulnerability patches.
Team Collaboration & Support:
- Lead and mentor the IT support team.
- Work closely with other departments toalign IT infrastructure with business needs.
- Providetechnical support and trainingto endusers.
Requirements
- Bachelors/Masters degree in Computer Science IT or a related field.
- 10 yearsof experience inIT infrastructure hardware and network management.
- Proficiency innetworking protocols (TCP/IP DNS DHCP VPN etc..
- Strong expertise infirewalls routers and switches (Cisco Palo Alto Fortinet etc..
- Handson experience withServiceNow ITSM CMDB and Asset Management.
- Knowledge ofcloud computing (AWS Azure Google Cloud) and virtualization (VMware HyperV).
- Strong troubleshooting and problemsolving skills.
- Certifications likeCCNA CCNP ITILare a plus.
- Experience inServiceNow automation and integrations.
- Familiarity withIT security frameworks (ISO 27001 NIST CIS Controls).
- Ability tolead IT projectsand drive process improvements.
Required Experience:
Manager
Employment Type
Full-Time
