Account Manager III Prop Tech

SUMMARY

The Solutions Account Manager provides highlevel account and relationship management to customers using the products and services for the SAMs assigned product family. The SAM acts as the primary point of contact supporting growth retention engagement and maintaining high customer satisfaction levels related to their assigned product business unit. The SAM is responsible for managing the customer relationship understanding customer goals and objectives driving best practices for RealPage products assisting with issue escalation and resolution as well as ensuring customer revenue retention and growth.

PRIMARY RESPONSIBILITIES

• Gain insight into customer needs through proactive communication and identifying opportunities which benefit the customer
• Demonstrate effective communication in a variety of settings: oneonone small and large groups or among diverse styles and position levels.
• Attentively listen to others and the ability to adjust to fit the audience and the message
• Understands our customers business and collaborates on and supports solutions which meet customer expectations
• Establishes and maintains effective customer relationships which foster a longterm partnership
• Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions
• Follows through on commitments and makes sure others do the same
• Acts with a clear sense of ownership
• Takes personal responsibility for decisions actions and failures
• Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work
• Works cooperatively with others across the organization to achieve shared objectives
• Represents own interests while being fair to others and their areas of responsibility
• Partners with others to accomplish customer and company objectives
• Credits others for their contributions and accomplishments
• Gains trust and support of others
• Responsible for overseeing client utilization adoption and performance of assigned product category.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Multifamily industry or Account Management professional with 5 years of experience or a recent college graduate with a focus on Finance Real Estate or other applicable area of study. Proptech background is highly preferred!
• Ability to facilitate business relationships and effectively support assigned accounts
• Ability to work with a wide variety of customers and personalities
• Outstanding documentation and followup capabilities
• Ability to understand and manage customer expectations
• Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources including senior management customers and other departments
• Ability to take ownership of assigned opportunities and issues
• Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels
• Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
• Strong written and verbal communication skills
• Persuasive encouraging motivating and professional personality
• Physically able to participate in training sessions presentations and meetings
• Ability to work extended hours as needed (may be required at times)
• Proficient in Microsoft Office Suite specifically Word Excel PowerPoint
• Bachelors Degree
• Ability to travel up to 25

PREFERED KNOWLEDGE/SKILLS/ABILITIES

• Understanding of multifamily industry and at both corporate and property level
• Understanding of SaaS industry and technology 12 years experience in SaaS)
• Understanding of RealPage products and services is preferred 12 years experience with RealPage products)
• Knowledge of Account Management and Customer Success practices
• Experience with Customer Relationship Management (CRM) software such as Salesforce
• Aptitude to learn software programs

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health dental and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performancebased bonus based on position.

Compensation may vary depending on your location qualifications including jobrelated education training experience licensure and certification that could result at a level outside of these ranges. Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Required Experience:

Manager