Professional Services Platforms Manager

Are you ready to step into a leadership role where your impact is felt across teams projects and client success As the Professional Services & Platforms Manager youll be at the heart of shaping the delivery of cuttingedge solutions leading highperforming teams and driving operational excellence.

In this exciting and fastpaced role youll oversee both the Professional Services and the OPS & Platforms teams. Your focus Ensuring exceptional project delivery nurturing strong client relationships maintaining robust infrastructures and continuously elevating our service standards. This is more than just a managerial role its a chance to shape the future of our delivery model and influence the strategic direction of the business.

Youll collaborate closely with our clients and internal departments providing leadership that ensures we consistently exceed expectations. If you thrive on innovation team development and turning challenges into opportunities this could be the perfect next step in your career.

What Youll Be Doing

Leadership & Team Development

• Lead support and inspire consultants engineers and project managers.

• Mentor the Infrastructure Team Lead encouraging growth and accountability.

• Create a culture of collaboration continuous learning and excellence.

• Streamline processes and drive efficiencies across the board.

Project Delivery & Service Excellence

• Oversee the planning and delivery of client projects ensuring theyre on time on budget and on point.

• Ensure smooth running and proactive maintenance of client infrastructures.

• Promote best practice project methodologies and uphold high standards through QA and risk management.

Financial & Operational Performance

• Drive profitability and resource efficiency across both teams.

• Support presales activities pricing and contract scoping with commercial awareness.

• Monitor and report on KPIs to inform strategic decisions.

Client Relationships & Continuous Improvement

• Act as a senior point of contact for clients ensuring satisfaction and solution alignment.

• Conduct regular service and infrastructure reviews to uncover areas for enhancement.

• Lead initiatives to automate standardise and improve operational processes.

What Were Looking For

Qualifications & Certifications

• Degree in a relevant field (preferred) plus at least one MCP Server qualification.

• ITIL 4 certified.

• Recent Microsoft VMware or equivalent certifications.

• Proven commitment to leadership and technical development.

Experience & Skills

• Strong background leading Professional Services within an MSP or IT services setting.

• Deep understanding of Microsoft Cloud technologies (Azure Microsoft 365.

• Demonstrated success in mentoring technical teams and managing complex projects.

• Financially savvy with a track record of delivering strong margins.

• Familiarity with Agile and/or PRINCE2 project frameworks.

• Excellent stakeholder management and a clientfirst approach.

• Experience implementing QA processes and analysing performance metrics.

What We Offer

By joining TTech youll benefit from a supportive rewarding environment where your growth and wellbeing matter:

• Competitive Salary Reflecting your skills and experience with clear rewards for your contributions.

• Generous Leave 23 days of annual holiday plus public holidays and your birthday off.

• Learning Culture Work alongside experts access regular training and stay ahead with the latest tech.

• Social Events Enjoy quarterly gettogethers including gokarting bowling pizza nights and more.

• Vibrant Office Our energetic London workspace encourages collaboration creativity and innovation.

• Career Progression With strong support and clear pathways youll have every opportunity to advance and succeed.

About TTech

TTech is a dynamic and fastgrowing IT consultancy support and cloud services provider based in the UK specialising in the Accountancy and Professional Services sectors. Our clients expect and deserve exceptional proactive service and responsive support. We understand the importance of streamlining daily operations and help our customers embrace innovation to drive meaningful growth.

By reducing risk boosting productivity and leveraging technology for a competitive edge we empower businesses to thrive. At TTech were committed to keeping UK businesses running smoothly resolving issues swiftly and offering dependable personalised IT support whenever its needed.

Our service offering is built around six core areas: Business Consultancy IT Support Technical Consultancy Cloud Networks & Security Intelligent Automation and Communications.

Our Values

Our values define how we work both as individuals and as a team. They underpin everything we do and ensure that our clients and colleagues have the best possible experience with TTech.

Service Centric We put our clients first. We take ownership of our actions keep our promises and always go the extra mile.

United Were stronger together. We work as a team communicate openly and support one another to achieve shared success.

High Standards We take pride in our work. We plan carefully constantly improve and maintain a hunger for knowledge to help us do better every day.

Agile We adapt quickly. We respond flexibly to change manage competing priorities with resilience and seize new opportunities as they arise.

The Interview Process

Our recruitment process is designed to give you a clear picture of what its like to work at TTech while helping us get to know you.

• Initial Call A telephone conversation with our recruitment team.
• Skills Interview A 30 Microsoft Teams interview to assess your technical and professional capabilities.
• Online Assessment A short task to complete at home.
• Final Stage A facetoface meeting where youll meet the team and tour our London office.

Required Experience:

Manager