Lead Collections - Lending

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Job Responsibilities:
Monitor and Control delinquency and minimize credit losses for unsecured lending products.
Drive Higher resolution rates across buckets.
Develop and execute collection strategies consistent with the nature of exposure and gravity ofdelays in payment.
Work with Risk heads to decipher risks associated with new or enhanced products and enhancethe teams ability to identify measure and monitor market risk.
Review maintain control and minimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio to make location level strategyeffectively give directions and to have smooth operations at all locations Pan India.
Develop in an indepth understanding of our partners' business goals to identify winwinopportunities for our partnerships
To be the thought leader for the collections function championing the cause of continuousimprovements in the Functions performance.
Strong Analytical & Problemsolving ability The ability to systematically think through aproblem.
Implement new strategies to reduce flows initiate effective tools to enhance collection andcollections tracking mechanisms.
Ability to manage multiple stakeholders from internal and external by exhibiting strong businessacumen.
Highly result oriented ready to take challenges and able to work under pressure.
Ability to deliver training on Improvement methodologies New strategies and Technologies.
Leading the efforts towards tracking operational cost optimizing existing resources andachieving higher results with the minimal efforts and continuously look out for deployingadvance technologies at the regular intervals. Taking control of the processes at Business leveland creating efficiencies by restructuring process / policy along with automating by working with
the collaboration of product team.

Attributes we are looking for
10 years of collections experience with expertise in process excellence as well for Existing andNew Business.
Experience in New age NBFCs or Banks or Fintech is mandatory.
MBA / Graduate from top tier institutes
Experience of managing a large team across india is mandatory.
Ability to work with senior leadership and management teams across business units.
Team Handling: Recruit mentor and motivate the team to achieve targets on regular basis. Drivethe team and deliver outcomes for self and team.
Business Acumen: Analyse the effectiveness of the processes on a daytoday basis and coursecorrect. Has deep sense of ground reality and leverages it to achieve results.
Analytical: Drive specific process efficiency metrics and be accountable to drive datadrivendecision making.
Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
• Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits Higher Education Assistance Car Lease Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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