Program Specialist 2 - Financial Aid
Program Specialist 2 - Financial Aid
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$ 43716 - 58380
1 Vacancy
Job Description
Description
- Program Specialist 2 Financial AidSalary: $43716 $58380Classification: Program Specialist 2Reports to: Director of Financial Aid
This position assists students both new and continuing through the financial aid process through customer service support as well as handling financial aid processes key to helping students utilize the financial aid they are eligible for. The PS2 provides high quality services and support to prospective enrolled and returning students in a friendly fastpaced customerfocused environment. The PS2 will serve as the primary contact for financial aid customer service inquiries and will assist other members of Enrollment Services in managing the volume of financial aid inquiries as needed. The PS2 will handle complex financial aid inquiries that may require consultation with other financial aid team members or members of Enrollment Services. This position functions as program representative and resource has extensive contact with program participants and outside entities and resolves problems within a delegated area of authority. This position works under general supervision and is designed to increase enrollment and retention to the college by helping students navigate financial aid questions and assisting in the timely process of financial aid delivery. The employee will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service and in the resolution of inquires issues and complaint in addition to managing financial aid awarding and program work. Essential Functions
- Provide information and technical assistance to students staff and the public on financial aid processes and required steps.
- Interpret and explain financial aid requirements including ISIR information Bio/Demo mismatches and multiple checklist items.
- Ensure confidentiality of student information following federal FERPA and financial aid guidelines.
- Review completed FAFSA applications & OC student financial aid applications for general awarding of federal state and institutional needbased financial aid
- Review student files that require revisions to an existing award due to a change of enrollment or a change in eligibility
- Review student ISIRs/OC financial aid applications for data validity
- Document processing
- Other duties as assigned
Qualifications
Minimum Qualifications
- High school diploma or equivalent
- Five years of experience assisting customers regarding inquiries complaints and problems
- Bachelors degree
Additional Information
Terms of Employment
Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered.
This is a fulltime classified position scheduled to work 40 hours a week with a salary range of $43716 $58380annually.All classified positions will start their salary at Step A when you have completed six months of probation you will receive a 5 percent pay increase. A collective bargaining agreement exists and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits:
Medical/vision dental longterm disability life insurance and accidental dismemberment Flexible Spending Arrangement Dependent Care Assistance Program Wellness Programs Department of Retirement Systems Plan 2 or Plan 3 Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan Aflac 11 paid holidays leave vacation/sick/personal holiday/personal leave auto/home insurance space available tuition waiver Employee Assistance Program (EAP) fitness center reduced rate and priority consideration onsite child care on a space available.
For more informationregardingbenefits please visit our website here.
Conditions of Employment
Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarilyprecludeemployment but will be considered indeterminingthe applicants suitability and competence to perform in the position.In addition to the background check candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.
Olympic College seeks candidates for employment who share our commitment to fosteringanequitableand inclusive learning environment (readourEquity Statement. All applicantsare required tosubmita statement of 500 words or less describing the value of diversity equity and inclusion in the higher education environment and their prior current and/or potential contribution(s) to fostering diversity equity and inclusion as an employee.
How To Apply
To be considered for this position a candidate must apply online through the Olympic College website andsubmitthe following required materials:
Olympic College Online Application
Resume
Cover Letter in your cover letter describe how your experience sets you apart for this position.
Unofficial college transcripts. Official transcripts and copies of mandated certifications will berequired ofthe successful candidate.
EEO Statement
Olympic Collegeprovidesequal opportunity in education and employment and does not discriminateon the basis ofrace color national origin age disability genetic information sex sexual orientation marital status creed religion or status as a veteran of war. Olympic College provides reasonable accommodations for qualified students employees and applicants with disabilitiesin accordance withthe Americans with Disabilities Act and Federal Rehabilitation Act. The following people have beendesignatedto handle inquiriesregardingnondiscrimination and accommodation policies:. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
