Inbound and Outbound Telecaller
Inbound and Outbound Telecaller
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Job title: Inbound Telecaller (B2B)Location: Kolkata IndiaEmployment Type: Fulltime
Key Responsibilities:Handling Inbound Calls: Manage incoming calls from B2B clients providing them with information aboutour products/services. Customer Assistance: Assist clients with inquiries product information pricing and order status. Order Processing: Receive and process orders from B2B clients ensuring accuracy and efficient clients.
Job Title: Outbound TelecallerJob Location: KolkataJob type: Onsite full time
Job responsibilities:Customer Outreach: Initiate and manage outbound calls to prospective and current customers tointroduce and promote products or services.Engagement and Relationship Building: Establish rapport with customers understand their needs andprovide relevant information to encourage sales or collect feedback.Data Entry and Management: Accurately record customer information call details and feedback in theCRM system.
Requirements
Education: Bachelors degree. Experience: Previous experience in a customer service or call center role; experience in a B2Benvironment is preferred. Communication: Excellent verbal and written communication skills in English Hindi and Bengali. CustomerOriented: Strong customer service skills with the ability to build positive relationships. ProblemSolving: Ability to resolve issues effectively and efficiently. Organizational Skills: Strong attention to detail and ability to manage multiple tasks
Benefits
Competitive salary and performance recognitions. Professional development and training opportunities. A supportive and collaborative work environment. Statutory Benefits
Employment Type
Full-Time
Department / Functional Area
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