Global Training Performance Manager

GENERAL DESCRIPTION

Training and Performance Managers are professionals who oversees delivery of training programs to employees as well as the ongoing evaluation and management of employee performance to ensure they are properly trained to meet organizational goals and objectives. This role will ensure certification and ongoing client improvement initiatives for operations and warehouse employees impacting data entry requirements and operational workflow. This role serves to ensure and data integrity for client metrics service and visibility. This role combines training leadership and quality assurance to improve client service operational efficiency and overall employee skillset. The manager will lead teams in both areas monitor performance and recommend improvements to ensure that employees have the skills and knowledge needed to perform their roles at a high level of quality

ESSENTIAL JOB FUNCTIONS

• Identifying training needs by assessing current employee skills and performance gaps to determine necessary training programs
• Deliver training sessions either directly or through other trainers and ensuring effective knowledge transfer to employees.
• Regularly tracking employee performance progress against stated goals and providing feedback and when necessary supplemental training.
• Provide individual support and guidance to employees to help them improve their performance
• Assess and monitor training needs and evaluate effectiveness of training programs by evaluating employee performance and skill gaps based on operator and client driven metrics.
• Measuring the impact of training programs on employee performance and making necessary adjustment and suggestion to the corporate training team.
• Design and implement clientspecific training for employees catered to the mode of transport and services required including best practices work instructions and processes improvement.
• Provide feedback to the Technology and Global Operational teams on gaps in application workflow integration challenges UKG training content SOP/Work Instructions available metrics etc.
• Analyze client key performance indicators gaps data quality and visibility to improve performance.
• Create and maintain mechanisms and standards to ensure consistency of solutions.
• Collaborate with customer to troubleshoot and identify gaps in technical solutions (Integrations and Reporting)
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Job requires the ability to use vision adjust focus and work on a standard computer screen
• Job may require extended sitting or standing use of standard office equipment
• Job will require punctual and regular attendance as well as physical presence onsite at the assigned work location

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

• Excellent communication skills with the ability to convey ideas effectively listen intently develop strong training content and drive adoption across functions and teams.
• Ability to deal with ambiguitygiven an openended task can achieve great work with minimal supervision.
• Selfmotivated and goal oriented with strong organization skills and an excellent attention to detail.
• Creative and problemsolving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Good research skills to find reliable and relevant content including introducing new technologies in teaching.
• Technical competence in using modern technology to develop training content.
• Experience in working with end users to elicit and document requirements.
• Empathy for end users craft intuitive workflows that improve user experience.
• Strong collaboration and teamwork skills in a small setting as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive shortterm actions that are consistent with longterm goals.
• Advanced knowledge of MS Office Visio MS Teams MS Project and other Microsoft learning and collaboration tools.
• Expert knowledge of project management principles and practices.
• Proficiency with Integration development Oracle SQL Developer SQL coding Power BI is a plus.
• Familiarity with eLearning development tools such as Camtasia Adobe Captivate or similar is a plus.

EDUCATION AND EXPERIENCE

• Bachelors degree.
• 2 years of experience as a trainer.
• Management learning experience in designing planning and implementing learning programs.
• Experience with organizational learning and development program delivery
• Experience working in a global multicultural environment.
• Experience in the Logistics industry preferred.

CERTIFICATION AND LICENSES

• Professional certification may be required in some areas.

Required Experience:

Exec