Help Desk Specialist JNY
Help Desk Specialist JNY
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities
Peraton requires Journeyman Help Desk Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3. This Location is at Camp H.M Smith HI.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and
common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization and ultimately the enduser who operate around the globe 24x7x365.
The Help Desk Specialist provides support to users in the areas of electronic mail account creation and maintenance standard desktop applications and applications developed and deployed by the Government. Help Desk Specialist requires a strong understanding of voice and data communications LAN/WAN equipment and operations networking network components vendors and points of contact for troubleshooting hardware software PC and printer problems as well as call center support for Government programs. The Help Desk Specialist shall provide EOC Site/Local help desk services and act as the POC for creating responding to and resolving end user incidents. The Specialist will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations while tracking resolutions from initiation to conclusion on behalf of the end user.
Duties include but are not limited to:
- Overseeing the creation and management of helpdesk tickets within the IT Service Management (ITSM) system.
- Providing oversight and guidance for troubleshooting and repairing enduser issues.
- Supervising the installation configuration and troubleshooting of IT systems and equipment.
- Directing staff in reimaging and maintaining user workstations.
- Ensuring proper maintenance of shared file access by staff.
- Monitoring staff performance in maintaining creating and resetting CAC/Token credentials.
- Ensuring local registration authority (LRA) capabilities are sustained.
- Overseeing the tracking and management of IT projects ASIs incidents and changes that affect customers.
- Ensuring incidents are routed or escalated appropriately to relevant IT support teams or vendor support groups.
- Managing ticket escalation to other IT support groups and vendor resources as necessary.
- Supporting the USSOCOM mission which may require shift work or a nonstandard work schedule for certain positions.
Qualifications
- 2 years of experience with BS/BA OR 6 years with HS Diploma
- TS/SCI and above clearance is required for this role
- DoD IAT Level II Certification required
- General experience includes background in information systems development network operations application performance in a client/server environment or related fields
- Specialized experience includes the management of helpdesks in a multiuser environment a comprehensive understanding of PC operating systems an indepth knowledge of network and electronic mail operations and prior supervision of help desk
- Must have a demonstrated ability to communicate exceptionally well both orally and in writing as well as have a positive customer service attitude
#SITEC 2025
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
