Team Lead - Customer Retention Support
Team Lead - Customer Retention Support
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
- Lead mentor and supervise a team of customer service executives ensuring they provide highquality service and performance targets.
- Collaborate with crossfunctional teams including product and sales.
- Handle customer issues escalations and complaints ensuring prompt resolution and maintaining a high level of customer satisfaction.
- Monitor and evaluate customer service metrics such as response time resolution time and customer satisfaction scores and implement strategies to improve performance.
Requirements
- Bachelors degree in business marketing or related field (or equivalent experience).
- Minimum 8 years of experience in customer service customer experience or related roles preferably in the Fintech banking or technology industry.
- Strong analytical skills with the ability to interpret data draw insights and make dataled decisions.
- Passion for delivering outstanding customer experiences and a commitment to continuous improvement.
Benefits
Best place to work
Competitive salary
Solid Sales Incentive
Full Medical Insurance
Onroll Employee not on agency payroll
Ontime Salary and Incentive
Job Stability 0 Employees Laid Off due to Covid
Different Businesses Locker Loan Digital Gold
Tremendous Growth Opportunity
Employment Type
Full-Time
Key Skills
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