Senior Director - E2E Experience Design - US and Canada
Senior Director - E2E Experience Design - US and Canada
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$ 141700 - 224800
1 Vacancy
Job Description
The Senior Director EndtoEnd Experience Design US & Canada role will adopt global endtoend (E2E) brand roadmaps developed by the center team to meet the specific needs of regions across the continent. As pod leaders within the Continent Lodging Product & Services organization they will lead crossdiscipline teams to execute prioritized measurable and highimpact work leveraging customer insights and market research to drive innovation and brand evolution. The Senior Director will oversee the development and implementation of tailored E2E experience strategies ensuring alignment between business objectives and customer expectations. This role requires fluency in all aspects of physical and digital brand management and will be key in collaborating across disciplines to deliver outstanding customer experiences. The Senior Director will coordinate with global and other continent E2E teams to share best practices and learnings fostering a global culture of continuous improvement and innovation.
CANDIDATE PROFILE
Education and Experience
Required
- Bachelors degree from an accredited college or university
- Ten or more years relevant professional experience in customer experience design brand strategy design thinking trends and innovation or related function demonstrating progressive career growth and patterns of exceptional performance
- Demonstrated ability in customer experience design design thinking innovation brand and product development journey mapping
Preferred
- Bachelors degree from an accredited college or university in design experience design or service design
- Past experience leading the design development and delivery of complex customer experiences or brand strategy using design thinking creativity and expert communication skills to deliver powerful resultsoriented meetings and workshops
CORE WORK ACTIVITIES
- Develop and implement tailored E2E experience design strategies considering customer feedback maps personas user research technical constraints and opportunities to create endtoend experience design concepts that support business and consumer objectives.
- Lead all aspects of E2E user experience design utilizing quantitative and qualitative methodologies (i.e. testing prototypes through user interviews coordinating indepth usability testing mining user analytics etc..
- Work closely with loyalty enterprise partnerships and global brand stakeholders to understand brand and product strategies and differentiators to inform concepts and experiences requiring distinctive approaches.
- Collaborate with crossdiscipline teams to deliver outstanding customer experiences.
- Leverage and share best practices and learnings with other continent and global teams to foster innovation and accelerate continuous improvement.
- Lead the concepting and design of new products or services and pilot these concepts in market and consult on deployment and implementation.
- Interpret research such as quantitative data and qualitative feedback into actionable next steps.
- Identify and develop consumer trends and translate into opportunities for MI. Demonstrate understanding of trends that are postpeak peak and emergent in terms of adoption.
- Cultivate global and multidisciplinary relationships and collaborate with other teams at MI including Consumer Insights & Data Analytics Physical Design Development Continent Lodging Services Owner & Franchising Services Partnerships Marketing and Digital.
- Communicate design ideas and prototypes clearly and persuasively to a variety of audiences
The salary range for this position is $141700 to $224800 annually. In addition to the annual salary the position will be eligible to receive an annual bonus and restricted stock units/stock grants.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting March 7 2025.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Exec
Employment Type
Full-Time
