Community Manager
Community Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Company Profile
Jones Street Investment Partners LLC (JSIP) is a real estate investment sponsor focused on multifamily assets in the Northeast and MidAtlantic. Since its founding in October 2014 JSIP has acquired properties in eight states totaling over 6000 units and over $1.7B of AUM.Jones Street Residential Inc. (JSR) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.
Job Description
The Community Manager is responsible for overseeing all day to day activities of the property. The Community Manager is accountable for achieving the financial operational and business objectives. The Community Manager is expected to provide unparalleled customer service creating a strong sense of community for all residents. This individual is also responsible for supervising onsite staff ensuring all operations are functioning properly and in accordance with company standards.
Responsibilities
Lead by example be a role model for the standards and behaviors consistent with the core values and culture of Jones Street Residential.
Lead and direct leasing professionals that work at the property.
Be a market expert. Know the competition be ahead of market trends and analyze marketing strategies to position Jones Streets properties to be the most desirable and highest performing in the market.
Ensure properties are rented to fullest capacity utilize marketing strategies to secure prospective residents and enhance closing techniques.
Demonstrate ability to understand financial goals operate asset in owners best interest in accordance with company requirements.
Maintain accurate records of all community transactions and submit on timely basis including rent rolls delinquency reports movein/moveouts invoices etc.
Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management.
Cost management of capital projects renovations etc.
Develop and/or implement resident retention programs including resident functions special promotions and monthly newsletters.
Exhibit versatility when managing site by creating and understanding management strategies to extrapolate the best performance from each team and each team member.
Maintain community appearance and confirm all service requests are recorded communicated appropriately to maintenance and completed in a timely manner.
Strengthen success of staff through ongoing training instruction and leadership providing daily/weekly staff schedules and assignments.
Generate necessary legal action documents and process in accordance with state and company guidelines.
Provide appropriate response and handling of all community emergencies with staff and residents (criminal activity on community employee/resident injuries fires floods freezes etc. and distribute all company or communityissued notices.
Deliver accurate and timely weekly and monthly community & financial reports.
Create annual operating budget in conjunction with regional and corporate management and hold teams accountable for operating expectations and performance.
Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies.
Create and implement strategies to beat market occupancy resident retention and portfolio rent collections while growing net operating income at each property consistent with ownership expectations.
Perform unit inspections as needed while maintaining community value and curb appeal.
Perform other duties as required.
Qualifications
Bachelors Degree
- CAM ARM or related industry designations preferred
Proficient computer and software skills specifically Microsoft Office Suite and Yardi (or comparable property management software)
40B experience desired
Excellent written and verbal communication skills
Strong organizational skills and ability to multitask
Excellent time management skills and ability to prioritize work
Flexibility and ability to think quickly in a fastpaced environment
Trustworthy and reliable sensitivity to confidential matters is required
Benefits
- Medical Dental & Vision
- Retirement Plan 401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Parental Leave
- Short Term & LongTerm Disability
Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic
Required Experience:
Senior IC
Employment Type
Full-Time
