Assistant Line Manager

Assistant Line Manager

Primary Purpose of the Position
The Assistant Line Service Manager leads and oversees the Line Service Technicians for a specific Modern Aviation location when the Line Service Manager is off duty unavailable or as permitted. He or she must lead by example while coordinating scheduled and unscheduled events delegate tasks multitask and resolve problems. The Assistant Line Manager is responsible to assure the Line Service Team is highly productive delivering consistent customer service with the highest level of safety and making sure the team as well as facilities and equipment perform at their best always. The Assistant Line Service Manager must have strong communication planning and coordination skills to motivate his/her team to reach set targets.

Essential Functions

• Directly manages all FBO LST Supervisors and Line Service Technicians when Line Service Manager is offduty or unavailable.
• Develop and maintain Line Service practices and procedures that contribute to a safe profitable positive and enjoyable work environment.
• Assist with recruiting and interviewing the hiring of new Line Service and/or Charter team members.
• Ensure that all Line Service and/or Charter employees are properly trained with appropriate documentation to evidence such training.
• Assists with LST work schedules and recommend appropriate staffing levels to the Line and Operations Manager and General Manager.
• If applicable must ensure charter scheduling matches customer demand.
• Lead and direct all line service deliveries and provide service recovery when necessary.
• Lead and conduct shift briefings with supervisors and employees.
• Comply with and ensure accountability for Company policies and procedures related to customer/line service standards safety and security procedures.
• Ensure a culture that promotes first class customer service and safety through daily observations shift briefings routine audits usage of Baldwin SMS ISBAH monthly service/safety meetings training and documented service/safety procedures.
• Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement.
• Develop and maintain strong relationships with customers and business partners.
• Ability to make fast decisions by using judgement consistent with company policies standard operating procedures and safety regulations
• Formulate procedures for use in the event of aircraft accidents fires or other emergencies.
• Conduct accident investigations to determine root causes including all reporting involved with the incident
• May perform tasks such as time and attendance administration and processing new employees
• Perform duties required of Line Service Supervisors and Line Service Technicians as needed.
• Additional duties as directed by the Line and Operations Managers or General Manager from time to time.
• Assists with fuel ordering for assigned FBO location.
• Keeps track of daily fuel inventory.
• May oversee Fuel Quality Control activities.
• Must regularly lift and/or move up to 50 pounds.

• Should have a working knowledge of all on FBO location job duties and the standards needed to achieve operational excellence.
• Ability to make quick decisions on the ramp while maintaining customer service standards and safety.
• Acts as a role model within and outside of the location.
• Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations and documentation.
• Must have a strong commitment to results
• Must possess computer knowledge in Microsoft Office

• At least 5 years of previous line service experience
• Experience in customer service
• Excellent communication interpersonal and customer service skills
• Communicates regularly with local management team
• Strong initiative and organizational skills
• Provides feedback to improve processes job guides and overall company operations.
• Demonstrates flexible and efficient time management and ability to work without direct supervision and prioritizes their and their employees workload/flow appropriately to meet company and customer expectations.