Customer Support
Customer Support
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Job Alert
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₹ 250000 - 450000
1 Vacancy
Job Description
Company Overview
TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product EdisonOS is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 1150 employees TeachEdison aims to enhance the educational experience through cuttingedge technology. Headquartered in Bangalore we are committed to driving success in the software development industry.
Job Overview
We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a fulltime position. As a Junior Customer Support representative you will be the first point of contact for our clients ensuring they receive exceptional service and support for our products.
Qualifications and Skills
- Excellent verbal and written communication skills adaptable to different customer situations.
- Active Listening (Mandatory skill) to effectively understand customer needs and issues.
- Strong problemsolving skills with the ability to think quickly and provide appropriate solutions.
- Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
- Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
- Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to nontechnical users.
- A detailoriented mindset ensuring accuracy in logging and resolving customer issues.
- An empathetic approach to customer service understanding the importance of building positive relationships.
Roles and Responsibilities
- Serve as the first point of contact for customers seeking assistance with productrelated inquiries and issues.
- Identify and assess customers needs to achieve satisfaction providing timely and accurate information.
- Handle customer complaints by providing appropriate solutions and alternatives promptly.
- Follow up with customers to ensure their technical issues are fully resolved.
- Maintain detailed records of customer interactions and process customer accounts using support system tools.
- Collaborate with internal teams to share insights and ensure continuous product improvement.
- Stay updated with industry knowledge to provide the best possible service to customers.
- Ensure customer feedback is captured and reported to improve the overall customer experience.
Required Experience:
Junior IC
Employment Type
Full-Time
