Dispatcher - Summer 2025
Dispatcher - Summer 2025
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Job Description
Why join us
Known as one of the most stunning alpine settings in the Canadian Rockies and ranked the #1 day hike in Canada by Lonely Planet Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers setting off jawdropping views of surrounding peaks including Mt. Assiniboine the Matterhorn of the Canadian Rockies.
Description
The Dispatch role is focused on primary responsibilities in two areas maintaining an efficient and professional communications system at the Ski Area and acting as the Administrator for the Mountain Operations Department. Dispatch reports to the Senior Supervisor of Public Safety and the Mountain Operations Manager or designate. Dispatch works closely with all Mountain Operations departments Summer Operations Lift & Gondola Operations & Maintenance.
Job Functions
Maintaining a central communications system:
- Recording an accurate daily log of all communications via the computer console
- Initiating emergency procedures via information gleaned from radio phone or direct public input
- Monitoring and documenting radio communications onmountain for 2 of 3 mountain duplex radio channels
- Answering multiple phone lines including the priority emergency lines
- Collecting and disseminating important information via intranet to several locations (Mountain Status Board) social media updates (Twitter) and other more emergent communications (information fanout)
- Knowing to prioritize nonurgent information during busy periods taking accurate messages for follow up.
Overseeing training documentation for the Mountain Operations departments:
- Uploading first day training recurrent annual and new hire snowmobile training documents equipment checks ski competency documents license abstracts first aid and CPR off road vehicle use etc.
- Ensuring required training program documentation have been administered tracked and recorded and assisting HR with any deficiencies
- Working alongside all department Supervisors to aid when time permits.
Administrative Functions
- Completing data entry filing purchase orders photocopying patient outreach and OHS incident recording of staff incidents
- Timely and accurate incident reporting to appropriate departments and personnel assisting Mountain Operations departments and all onmountain staff with incident reporting process and forwarding relevant information to (e.g. onduty incidents).
- Communicating wildlife sightings to Parks Canada dispatch.
- Completing daily trail conditions reports.
The Dispatcher acts as a mentor for parttime Dispatchers and other staff members working as temporary dispatchers ensuring seamless service and communication.
Other duties may be requested and assigned from time to time.
Experience/Requirements
- Proven strong verbal and written communication skills. Able to communicate effectively in English.
- Able to commit to the entire operational season due to a large learning curve.
- Proven ability to work under pressure stay on task and remain calm during high stress situations.
- Previous ski area experience or knowledge of Sunshine Village customer service experience an asset.
- Knowledge and prior use of 2way radios is an asset.
- Must have comprehensive knowledge of Microsoft office (Excel SharePoint Word etc..
- Exceptional personal work ethic and professional pride in your workplace.
- Strong organization multitasking prioritizing and decisionmaking abilities.
- Familiar with the ski area Sunshine Meadows trails the operational boundary and those who are granted access and passage through.
- Maintaining a pleasant friendly demeanor when interacting with staff guests contractors.
- Receptive of potential safety hazards and able to rectify them.
- Able to work efficiently safely and independently without direct
- supervision.
- Obeys all Sunshine Village Corporate Policy and enforces Mountain Operations protocols that are within the limits of authority of the position.
Additional Considerations
- Employees must always be of sound mind exhibit good judgment and report to work fit for duty.
- This role is in an indoor environment but outdoor travel onmountain occurs. Weather conditions vary greatly and can be extreme. Appropriate outerwear and footwear are required.
- Dispatchers deal with sensitive confidential information and are expected to adhere to high standards of professionalism and confidentiality.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook HR Policy Manual and the Alberta Employment Standards Code.
Whats in it for you
- A ridiculously cool life experience
- A plethora of lively staff events all season long
- A chance to enjoy the alpine vistas
Cant wait to get started Great because we cant wait to hear from you! Click the Apply Now button below to get started!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
Other details
- Pay TypeHourly
- Employment IndicatorSeasonal
Employment Type
Hourly
