Parts Counterperson at Hilton Head Lexus
Parts Counterperson at Hilton Head Lexus
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hilton Head Lexus
Job Description
Summary
The Parts Counter Person is responsible for selling parts to customers over the counter through the shop or via phone while delivering exceptional service and maintaining a professional work environment.
Essential Duties
Organizational Responsibilities
- Maintain a professional appearance and positive attitude.
- Ensure the work environment is clean and professional.
- Conduct business in a friendly ethical and professional manner.
- Provide a high level of service to both internal and external customers.
Process Responsibilities
Customer Interaction
- Assist customers in selecting required parts efficiently.
- Answer phone calls to provide price quotes and product information.
- Inform customers of companion part requirements and promotions.
- Ensure customers are aware of the full product line.
Parts Ordering and Management
- Locate or order parts as needed.
- Prepare invoices for wholesale customer deliveries.
- Notify the parts manager of outofstock items requiring immediate attention.
- Submit emergency orders for outofstock parts when necessary.
- Follow up on backordered parts and replenish inventory daily.
Communication and Coordination
- Notify service advisors and customers when specialorder parts arrive.
- Coordinate with the body shop to ensure all parts are tagged with customer names and job numbers.
- Keep the parts manager informed of account statuses.
Billing and Payment
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payments from retail customers or obtain credit authorizations.
- Issue credit for returned parts verifying purchase and pricing with the original invoice.
Organization and Documentation
- Maintain organized records of repair orders invoices insurance estimates and specialorder parts.
- Set up orders for daily shipment delivery or pickup.
- Keep front and rear counter areas clean and clutterfree.
Training and Development
- Participate in all available training programs.
- Stay updated on new products and product updates.
Additional Responsibilities
- Track and maintain lost sales reports.
- Review body shop estimates for accuracy in parts ordered and pricing.
- Manage the cycle return process for MRAs defective and incorrect parts.
- Maintain a clean area for warranty return parts designated for shipment to manufacturers.
Skills & Qualifications
- Strong communication and customer service skills.
- Attention to detail and organizational abilities.
- Proficiency with computer systems and parts inventory software.
- Ability to multitask in a fastpaced environment.
Work Environment
- Maintain a clean and orderly workspace.
- Adhere to company policies and procedures while fostering a collaborative team atmosphere.
Employment Type
Full-Time
