Patient IntakeScheduling Assistant
Patient IntakeScheduling Assistant
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Job Description
University of Colorado Anschutz Medical Campus
Department:School of Dental Medicine
Job Title:Patient Intake/Scheduling Assistant
Position #: Requisition #:35739
Job Summary:
Are you ready for a thrilling opportunity that combines exceptional customer service with the dynamic world of dental medicine As a Patient Intake/Scheduling Assistant at the School of Dental Medicine youll play a pivotal role in delivering topnotch dental care at our School. Youll be the friendly face and voice that greets and assists up to 250 patients daily both in person and virtually. Your support in operating the Information/Reception areas will be key in triaging and directing inquiries scheduling appointments through cuttingedge electronic health record systems and discussing treatment plans with new patients. With a balance of front desk reception and patient checkin checkout scheduling and payment tasks your days will be diverse fastpaced and rewarding. Working alongside dental students faculty and staff youll ensure that each patients journey is efficient professional and compassionate. Plus as a valued member of our team you may occasionally be assigned other exciting duties that align with our vision mission and values. This is your chance to start your career in clinical support for dental medicine while enjoying a stimulating and fulfilling daytoday experience.
Key Responsibilities:
Front Desk Reception/Phones/Virtual Communication 50 (Essential Function)
- Greet and assist virtual phone and walkin customers.
- Decides which patient concerns or inquiries need to be passed on to the clinic director office manager resident or faculty.
- Page students staff and faculty and takes messages as necessary.
- Provide exceptional customer service to the 250 patients seen daily.
- Answer all incoming calls and disseminate appropriately to the correct person or department.
- Handle patient inquiries and provide information regarding dental school policies.
Patient CheckIn/CheckOut Scheduling/Payment 50 (Essential Function)
- Greet patients and monitor patient checkin and checkout.
- Maintain and retrieve confidential patient records including updating patient information and signatures.
- Work with patients students coordinators faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues. **
- Complete timely outbound/inbound patient calls to schedule new and returning patients as assigned. **
- Understand school financial policies.
- Register new patients in electronic health records.
- Work with faculty students coordinators and other staff in solving scheduling and/or billing issues.
- Verify financial information and notify patient if payment is due.
- Accept payments from patients for planned in process or completed treatment.
- Facilitates efficient professional and confidential patient/student/faculty interaction.
- Facilitate the release of dental records for requesting patients legal and/or private dental practices
Work Location:
Onsite this role is expected to work onsite and is located in Aurora Colorado.
Why Join Us:
The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs its interdisciplinary research and its excellent clinical care programs that contribute to the health and wellbeing of many of Colorados most underserved citizens. We are invested in creating career pathways learning and development opportunities and developing people infrastructures to support the workforce.
Why work for the University
We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability Life Vision
- Retirement 401(a) Plan: Employer contributes 10 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 10/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage.
Equal Employment Opportunity Statement:
The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplacewhere all individuals are treated with respect and dignity andwe encourage individuals from all backgrounds to apply.
Qualifications:
Minimum Qualifications:
- Two years of general clerical experience which includes one year of experience working in a medical/dental environment.
- College or university course work appropriate to the work assignment may substitute for the experience on a yearforyear basis but not for the one year of experience working in a medical/dental environment.
- College or university course work appropriate to the work assignment may substitute for the experience on a yearforyear basis but not for the one year of experience working in a medical/dental environment.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
- Experience working with faculty staff and students in a higher education environment.
- Experience working in a dental or medical office environment.
- Bilingual in English and Spanish.
Knowledge Skills and Abilities:
- Knowledge of administrative and clerical procedures and systems such as word processing spreadsheets managing files and records designing forms and other office procedures and terminology
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of electronic health record system.
- Knowledge of teleconferencing software (i.e. Zoom).
- Ability to efficiently organize multitask and prioritize duties and tasks.
- Ability to work in a fastpaced highvolume environment.
- Excellent verbal and written communications skills.
- Excellent interpersonal skills
- Proficient computer skills.
- Ability to interpret and follow complex rules regulations policies procedures and guidelines.
- Ability to handle sensitive matters that require discretion and confidentiality.
How to Apply:
For full consideration please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
2. Curriculum vitae / Resume
3. Three to five professional references including name address phone number (mobile number if appropriate) and email address.
Screening of Applications Begins:
Immediately and continues until position is filled. For best consideration apply by 12/31/24
Anticipated Pay Range:
The starting salary range or hiring range for this position has been established as $39060 $45314.
The above hiring range represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty staff students and visitors. To assist in achieving that goal we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID19 virus and othervaccine preventable diseases. If you work visit or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work visit or volunteer respectively. In addition if you work in certain research areas or perform certain safety sensitive job duties you must enroll in theoccupational health medical surveillance program.
Employment Type
Full-Time
