Guest Service Agent
Guest Service Agent
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$ 30 - 35
1 Vacancy
Job Description
DUTIES INCLUDE:
- Greet and welcome all guests.
- Guest registration to include check in/out.
- Handle guest queries and complaints.
- Liaise closely with all departments in the Hotel particularly Housekeeping and Food & Beverage.
- Assist with after hours Reservation enquiries.
- Report guest complaints and initiate solution following empowerment guidelines
- Liaise with Housekeeping regarding early departures extension or late checkouts.
- Deliver guest amenities.
- Provide guests with an accurate and efficient checkout ensuring hospitality standards are followed.
- Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported.
REQUIREMENTS:
- Experience working in a similar environment for minimum 6 months.
- Excellent computer skills
- Excellent presentation and communication skills.
- Friendly personable and outgoing personality.
- Ability to work under pressure.
- Ability to communicate across different departments throughout the hotel.
- Committed to providing superior customer service.
- Must be able to work a variety of shifts.
Required Experience:
Unclear Seniority
Employment Type
Gig
