E-commerce Customer Service Agent
E-commerce Customer Service Agent
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Job Description
Overview
Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive a leader in automotive retail.Established in 2012 we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptionalE-Commerce Customer Service Representative.
E-Commerce Customer Service Representative will oversee all aspects of customer service order processing and fulfillment as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
- Processing all internet orders from our many customers platforms
- Responding to customer emails in a timely and professional manner
- Answering all incoming phone calls processing phone orders and providing customer service resolution
- Performs quality control checks on all orders fulfilled
- Handle returns
- Fraud detection and prevention
- Taking on related projects assigned by Management and following through accordingly
Job Requirements:
- Excellent written and verbal communication
- Exceptional organizational skills
- Proficiency in Microsoft Office with ability to learn new systems and programs quickly
Compensation & Benefits:
- Monday Friday 8 am - 5:0 pm No weekends
- Air-Conditioned environment
- Exciting and casual work environment
- $15.00 to $17.00 per hour
Group 1 Automotive a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
#LI-AS1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
