Guest Service Supervisor

Position Overview:
The Guest Services Supervisor will be responsible for overseeing the Bag Drop Practice Facilities and Cart Barn areas at Yorba Linda Country Club. This full-time outdoor position requires strong leadership excellent guest service skills and a proactive attitude to ensure a positive experience for all members and guests. The Supervisor will work closely with the team to manage daily operations maintain high standards and create a welcoming environment.

Key Responsibilities:
Supervision & Leadership:
o Supervise and support Guest Services staff (Bag Drop attendants Cart Barn attendants and Practice Facility staff).
o Ensure all areas are properly staffed and staff members are trained to provide outstanding service to members and guests.
o Provide daily leadership and support to staff ensuring they are prepared for their shifts and know their roles and responsibilities.
o Lead by example to maintain a high standard of service professionalism and appearance.
Guest Service & Communication:
o Greet and assist members and guests in a friendly and professional manner creating a welcoming atmosphere.
o Address guest inquiries issues or concerns in a timely and efficient manner ensuring satisfaction and resolution.
o Maintain regular communication with the management team to provide updates on guest experiences and any issues that arise.
Operations Management:
o Oversee the daily operations of the Bag Drop ensuring clubs and equipment are properly handled cleaned and delivered.
o Manage the Cart Barn ensuring carts are in good working condition well-stocked and promptly available for members and guests.
o Maintain the Practice Facilities ensuring they are well-organized clean and fully stocked with the necessary equipment.
Staff Development & Training:
o Train and develop new staff members in guest service best practices safety protocols and daily operations.
o Conduct regular performance reviews providing feedback and encouraging professional growth for team members.
Operational Efficiency:
o Monitor and ensure the efficient flow of activities at the Bag Drop Practice Facilities and Cart Barn minimizing delays or interruptions.
o Assist with managing inventory for carts golf clubs and other equipment in the facilities.
o Ensure that all areas are cleaned and maintained to high standards.
Safety & Compliance:
o Ensure all health and safety standards are met for staff and guests including safety procedures related to golf carts club handling and practice areas.
o Enforce all club policies and procedures to maintain a safe and enjoyable experience for all members and guests.

Qualifications:
Experience:
o Previous experience in a guest services operations or supervisory role in a hospitality or country club setting is preferred.
o Familiarity with golf operations including Bag Drop Practice Facilities and Cart Barn management is a plus.

Skills:
o Excellent communication and interpersonal skills with the ability to connect with members and guests in a professional and courteous manner.
o Strong leadership skills with the ability to motivate and manage a team.
o Problem-solving skills with the ability to resolve guest concerns efficiently and effectively.
o Organizational skills and attention to detail.

Physical Requirements:
o Ability to work outdoors in various weather conditions.
o Must be able to lift carry or move equipment up to 25-50 pounds (e.g. golf bags carts).
o Comfortable working on your feet for extended periods of time.

Schedule:
Full-time Tuesday through Saturday 7:00 AM 3:30 PM.
Occasional weekends or holidays may be required based on club events or peak seasons.

Compensation & Benefits:
Competitive salary based on experience.
Benefits package including health insurance paid time off retirement plan etc..
Employee discounts and access to club amenities.

Pay: $19.50-$20.50 per hour.

Required Experience:

Manager