Clinical Research Support Specialist
Clinical Research Support Specialist
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 60000 - 80000
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
We are seeking a talented Clinical Research professional to join our Clinical Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.
Our Clinical Support team is growing quickly. As a member of the team you will be tasked with supporting our customers as well as internal stakeholders such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose troubleshoot and resolve complex issues. You will need to learn and adapt quickly be persistent and demonstrate out of the box thinking.
This is a fulltime job with optional oncall responsibilities for weekend coverage. You must be based and be eligible for employment in the United States.
What Youll Do
- Provide global support covering all issues related to the Veeva Clinical products
- Learn about Veeva Clinical products and use that knowledge to ensure client success
- Troubleshoot critical production issues affecting endusers including system unavailability and data integrity issues
- Handle inquiries regarding all technical issues and information requests on application capabilities navigation installation or configuration
- Provide coordinated support for getting new releases and configuration changes into production
- Gather information for analysis carry out the necessary research set up test environments replicate issues locally and propose resolutions or workarounds
- Be a clientfacing representative of the Development and Product teams
- Document new processes and keep existing documentation and tools up to date as the environment changes
- Interface with engineering product management and professional services when necessary
Requirements
- Familiarity with budget management principles or Working knowledge of clinical trials operations (University Degree or 3 years relevant experience)
- Clinical research system knowledge (eISF EHR eTMF)
- The desire to learn new soft and technical skills
- Experience working closely across diverse teams
- Ability to diagnose and use industrystandard tools and techniques to ensure the application performs to client expectations
- Fluent in English both written and verbal
- Analytical mindset a natural problem solver with a handson approach
- Ability to communicate effectively through multicontact channels
Nice to Have
- Knowledge of Zendesk Jira and Confluence
- Support experience in 2nd or 3rdline product support positions
Perks & Benefits
- Medical dental vision and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1 charitable giving program
Compensation
- Base pay: $60000 $80000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus and/or stock bonus.
#LIRemote
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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