Our Company Brand:
FaceGym is the first of its kind and a unique facial fitness experience and is in the confidenceboosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our highperformance skincare innovative tools and cuttingedge technology to tone and tighten the 40 forgotten muscles of the face in our Studios on facegym and our Digital Studio thirdparty retailers (Sephora Selfridges SAKS NetaPorter to name a few) and at home. We are based in central London working across the UK & USA with new markets to launch soon!
MUST be able to work one of the below schedules:
WednesdaySaturday (Wednesday 117 ThursSat 2pm9pm)
OR
Thursday SaturdayMonday (ThursSat 7:30am3pm Sunday 8:30am5pm Monday 11am7pm
Must be available to attend bootcamp training 14th 25th April (Monday Friday for those two weeks)
Job Summary
The main function of this role is to support the front of house and the trainers by providing coverage when theres PTO and call out forlunch coverage. As a trainer you will carry out facial workouts and drive exceptional customer service sales and build client retention within our studios. As a studio host you will be responsible for the planning and scheduling of workout bookings and be the first point of contact for the customer offering 5* service and maximising every sales opportunity through rebooks and retail sales.
You will be predominantly be based in our Zero Bond studio but must be willing to travel across all locations (Upper East Side Nordstrom and Saks) when necessary to further support and drive the business.
Job Duties & Responsibilities:
- Maintain an exceptional customer experience at every touch point of the clients experience in the studio while having strong focus on maximizing retail potential and client retention
- Responsible for selling the brands unique offerings workouts homecare products and maintaining firm understanding of all as they become updated with company business
- Demonstrate the ability to attract and entice customers with effective retail theatre incorporating the client journey & brand story
- Confidently answer all client inquiries regarding FaceGym workouts while communicating accurate contraindications to clients at point of booking
- Coordinate smooth running of daily business while effectively communicating the company cancellation and lateness policy to clients and appropriately enforcing as necessary with tact and professionalism
- Manage customer complaints with confidence and overcome selling challenges both in the studio and over the phone
- Ensuring the front desk and workstations are clean according to Health & Safety guidelines and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
- Communicate effectively and professionally with all the whole team throughout the day and daytoday handover making the team aware of any challenges may arise
- Demonstrate full proficiency of Zenoti system booking system and all operating pointofsale systems registers and card machines
- Work to support management by through necessary cover across studio locations when necessary to further support the brand and drive the business forward
- Portray a professional image at all times ensuring highstandard representation of the brand and consistently maintaining a positive demeanour while engaging with all stakeholders
- Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
- Meet individual targets and performance goals and accurately completing all required paperwork and reports for the store and the team
- Demonstrate selfmarketing abilities through wordofmouth advertising participation in events social media and strive to grow both personal and studio business
- Maintain clean and presentable work stations practicing proper sanitization methods and genuine care of the many tools and highend equipment devices
Job Skills and Requirements:
- Must be eligible to work in the US and have a valid New York Esthetician License
- Must be flexible to work consistent weekly shifts evenings and rotating holidays including minimum four 4 weekend shifts per month
- Must be able to effectively deliver all menu services and workouts after successful completion of FaceGym bootcamp training
- Must be able to stand for minimum 3 hours while performing consecutive workouts and demonstrate safe practice of body mechanics and selfcare techniques throughout
- Must be consistently punctual reliable flexible and dedicated to assigned work commitments
- Must be willing to support across all locations when necessary to further support and drive the business
Our brand values
Teamwork
Adaptability
Ownership
Respect
Our Company Benefits:
- Competitive salary incorporating service commission base hourly pay high paying events retail commission and generous tips from loyal customers
- Monthly bonus potential for retail conversion and quarterly comp workouts for all employees
- Diverse medical coverage options for individual & family through employercontributed health insurance
- Dental and vision coverage for individual & family
- Generous PTO (paid time off) packages for both fulltime AND parttime employees!
- Employersponsored life insurance and 401K pension plan
- Confidential employee assistance programs through independent thirdparty provider
- Great discounts on FaceGym workouts and products
- Exceptional education and training in advanced techniques and technologies
- Career progression and growth opportunities through internal promotion and recognition
- Employer sponsored Employee Discount Program
Pay Structure:
- Host pay $25/hr
- Trainers are paid according to the standard pay structure of hourly versus commission wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher total service commission (which is issued at 18 of the pretaxed menu price) or the total hourly pay for all clocked hours that fall under the primary duty category of client service time (issued at $25 per hour)
- $40/hr event pay
- Retail commission: 25 for skincare and manual tools FaceGym EMS and electric tools 10 commission and 3rd party product at 5 commission
Close
Done
THE HOME OF FACIAL FITNESS
Based on the notion of training the 40 forgotten muscles in the face to deliver both instant and longterm sculpting lifting toning and brightening results FaceGym is the authority in facial workouts.
Established in 2014 we have worked out over 200000 faces around the world alongside developing innovative skintransforming tools and a multifunctional results driven skincare line. With 11 global studio locations in London Manchester New York and Los Angeles plus a dedicated Digital Studio were here to help you workout anytime anywhere.
So what is a FaceGym workout We combine a set of signature moves including knuckling pinching and whipping strokes to work out your facial muscles. These techniques together with our own highperformance skincare and tools help to stimulate blood circulation boost the lymphatic system encourage collagen production and increase cell renewal to deliver instantly visible results.
We take your results to the next level with our clinically proven skincare and collection of cuttingedge tools. Developed with a combination of clinical grade ingredients powerful antioxidants and bioavailable trigger actives our vegan and crueltyfree skincare puts your skin metabolism into gear to boost skin health from the inside out and give you ultimate skin confidence. Each personal trainer in a bottle fits seamlessly into your everyday routine and pairs perfectly with our tools and devices so you can bring the professional results of the studio straight to your home.