Director of Ticketing Operations Firebirds Hockey Team
Director of Ticketing Operations Firebirds Hockey Team
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$ 90000 - 100000
1 Vacancy
Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
The Director of Ticket Operations is a highly organized and detailoriented professional who oversees the planning and of the AHL Coachella Valley Firebirds ticket operations and assists with concert builds as needed while effectively supporting ticket sales initiatives and optimizing customer experience. This position reports to the VP of Ticketing.
This role pays a yearly salary of $90000 to $100000 and is bonus eligible.
Benefits for FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).
This position will remain open until May 9 2025.
About the Venue
The AHL Coachella Valley Firebirds are owned jointly by Oak View Group and the Seattle Kraken ownership group.The Firebirds are the affiliate of the Seattle Kraken. The Firebirds play their home games at Acrisure Arena.
Americas hottest music festival destination finally has the worldclass arena it deserves. Now open the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11000 capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert designed specifically for hockey and acoustically designed for concerts Acrisure Arena provides toptier hospitality artist amenities and all of the benefits of a modern music and sports venue to the Coachella Valley.
Responsibilities
Essential Duties & Responsibilities:
- Oversee and manage the ticket build of all Coachella Valley Firebirds games and events including confirming the manifest pricing dynamic pricing offers ticket inventory ticket revenue and reporting processing fulfillment of all ticket orders invoicing payment plans and promo codes.
- Support the Vice President of Ticketing and Sr. Manager on concert event builds including scalings submissions via EMT working directly with the promoter inventory and promotional offer maintenance and settlements as needed.
- In concert with the Finance and Sales departments assist with all financial reconciliation regarding daily reports monthly reports league reporting and sales trackers utilizing the Ticketmaster platform.
- In concert with Sales & Premium teams manage the CV Firebirds renewal process including setting timelines processes forecasting and renewal pricing proposals.
- Work directly with other departments (sales marketing digital) to increase revenue opportunities.
- Oversee the distribution process for all plans including season half and flex along with groups and individual tickets.
- Communicate and collaborate with various internal stakeholders (sales finance marketing operations) and external stakeholders (ticket buyers / customers).
- Assist the Sr. Manager of Ticketing on all box office staff needs with a focus on training growth (career and personal) and customer service.
- Communicate proactively and effectively with senior management and crossdepartment colleagues.
- Act as primary contact for all stakeholders on all hockey games and any assigned concert events by working event nights.
- Be a resource on all policies and procedures of box office management.
- Other duties as assigned.
Qualifications
Qualifications
- Bachelors Degree from an accredited college or university with major coursework in business management sports management business administration or another related field
- Minimum of 8 years of increasingly responsible box office/ticketing experience preferably with a sports facility convention center performing arts facility or other multipurpose public assembly facility
- Direct experience with Ticketmaster ticketing system including Archtics Host TM1 and EMT.
- Knowledge of operational characteristics services and activities of stadium arena public assembly facility or convention center sales programs
- Demonstrated proficiency in Microsoft Office applications and word processing spreadsheets database presentation graphic design PowerPoint and Internet software
- Knowledge of federal state and local regulations as related to venue operations
- Knowledge of principles of budget preparation and control
- Communicate clearly and concisely both orally and in writing
- Work a flexible schedule including early mornings days evenings overnight weekends holidays extended (long) workdays and extended number of days
Working Conditions:
- Minimal Travel <10 travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
- Must be able to work a flexible schedule inclusive of weekends nights and holidays required
- Frequent bending lifting 1520 pounds sitting exposure to multiple external elements extensive walking through the building
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Required Experience:
Director
Employment Type
Unclear
