Service Writer
Service Writer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: We are looking for aService Writer to join our International Truck Service team! The right candidate will have automotive service advisor experience along with good customer relations skillsand a valid drivers license. The daytoday duties of this role include meeting with customers and determining their needs providing excellent customer service and overseeing quality control.
Benefits
- Medical and dental insurance
- 401k Plan
- PTO
- Life insurance
- Shortterm disability
- Growth opportunities
- Employee discounts
- Familyowned and operated
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers vehicles including their time management/efficiency parts ordering job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Validdrivers license & clean driving record
- Accredited training in service advisor skills customer satisfaction and quality control (will be provided upon hire)
- Automotive service advisor experience (preferred)
- Ability to read write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
- Must be able to pass a routine background check and drug screening
About Us:Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble familyowned dealership with locations across Southern Indiana and in Louisville Kentucky. Our group provides services for just about every facet of the transportation industry Cars Trucks Leasing Rental Parts Vehicle Repair Equipment Collision Repair you name it we have it! Our enthusiasm and excitement for automobiles and trucks as well as delivering exceptional customer service has made us a goto regional automotive destination.The Sternberg Automotive group demonstrates the same local family business atmosphere at all our dealerships since all are still run by the Sternberg Family!
Employment Type
Full-Time
