Learning Quality Specialist III
Learning Quality Specialist III
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
At Cooper University Health Care our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most uptodate facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and parttime employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Learning & Quality Specialist III will work in collaboration with the Patient Access Center Access Business Services Access Center Management and Cooper Business Leaders (Institute and Ambulatory Stakeholders) to support training and job performance. This individual supports the delivery of exceptional experience to patients customers and physicians that contact the Patient Access Center and Access Business Services by designing and maintaining all resources needed by front end users (includes but not limited to training materials facilitator resources digital resources and all content within).
The Learning & Quality Specialist III will also be responsible for collaboration with stakeholders such as Revenue Cycle Training IT and Leadership in order to design materials/content assessments and program evaluations for end users. This includes but is not limited to Epic Training Operational Training Sessions Customer Service/Soft Skill Training Technology Training & Specialty Training. In addition the L&Q Specialist III will conduct observations of frontline agents and L&Q facilitators in their environment to identify areas for improvement and suggestions for workflow redesign.
Experience Required
02 years required
35 years preferred
Education Requirements
HIGH SCHOOL OR GED
Bachelors degree preferred
Experience in Teaching/Education or Technology. Teacher certification a plus
License/Certification Requirements
EPIC credentialing required or:
Cooper Epic Credentialing a plus; must become Epic Credentialed within 6 months of position
Special Requirements
Communication Ability to communicate with patients trainees stakeholders leaders of all levels
Communication Excellent writing skills; ability to articulate and document expectations and workflowTechnology Proficiency proficient with Microsoft 365 Office Products including Excel Powerpoint and Sharepoint.
Web Design proficiency with HTML code / Wiki Creation preferred
Required Experience:
Unclear Seniority
Employment Type
Unclear
