Custom Reagent Solutions Coordinator

Position : Custom Reagent Solutions Coordinator

Location : San Diego CA

Duration : 6 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Level Of Experience: MidLevel

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Work hours: 8am 4:30pm

Job Summary:

• This role is responsible for working directly with external customers and client personnel to ensure the timely delivery custom reagents and services.
• Activities include but are not limited to: customer communications/coordination assessment/feasibility of request customer service planning and material ordering and handling and project management assignments.
• This role gathers customer requirements and specifications for maketoorder product configurations and pricing to be used in creating quotes and will act as the liaison between the customer and

program/technical experts as needed.

This role serves as one the primary point of contact for customers throughout the ordering process.

• Customs reagents team offers customized biotechnology products and services and this positions will require ongoing development of new skills to meet evolving business needs.
• Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction.
• Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.

Duties and Responsibilities:

• Daily coordination of all customerfacing activities related to instruments and/or custom (maketoorder) reagent quote and order management including followup and resolution.
• Communicate with external customers via phone fax and email. Interact directly with intercompany/international client offices to support regional customers.
• Interacts with Marketing Operations Manufacturing Technical Application/Product Support Planning Shipping and other functional groups to drive the process from inquiry to order fulfillment.
• Work with custom service department to ensure timely quote creation and order placement of customer orders and provide support to address question/issues as they arise.
• Respond accurately and professionally to the customer and internal client personnel inquiries providing pricing availability terms and conditions and other product and order related information.
• Responsible for supporting business and legal terms and conditions. Identifies and communicates business risks.
• Reviews cost structures and prepares margin analysis as needed
• Identify repeat orders ensue consistency in order filament. Manage and update forecasts based on customer inputs and ordering trends
• Assist in marketing activities
• Update customers on order and shipment progress alert in advance regarding deliver delays
• Coordinate cross plant planning of materials. Work closely with planner to monitor in process orders and ensure on time delivery.
• Run and review/manage Open order Report daily.
• Provide analytics determine cause and possible corrective measures.
• Complies with all GMP regulatory and ISO guidelines including company policies and departmental procedures.
• Highly involved in production activities planning across all sites. Creation of production orders as needed and monitoring progress to ensure adherence to schedule. Also involves coordinating production activities crossplants.
• Ensure capturing all customer inquiries in client system through the life of the order fulfillment.
• Responsible for updating customer record with relevant information needed for quote creation.
• This includes but not limited to feasibility analysis and master data creation.
• Work closely with the Master Data Organization (MDO) and appropriate support functions to ensure quote creation within established metrics.
• Create and maintain custom materials and services in SAP.
• Work directly with the Master Data organization to create and maintain product structure BOMs routings Quality Inspection Plans list prices listing and exclusions and material master records.
• Also responsible for managing any requested changes in master data.
• Responsible for any SAP related data for Contract Services. This includes creation of service contracts and service orders.
• Responsible for confirming goods and hours as consumed by each project as well as ensuring proper invoicing.
• Project Management: To be able to take on and manage projects as needed and as they relate to current job responsibilities or to implement lean manufacturing.
• Responsible for monitoring and reporting metrics and reports for associated responsibilities: On time delivery metrics lead time metrics s reports etc
• Responsible to trouble shooting production variances and working with Finance and the MDO to resolve these issues where appropriate
• Represent customs on various teams as needed (i.e. S&OP Core Teams QA Finance etc)
• Creation and maintenance of custom specific Work Instructions and SOPs
• Maintain supplemental databases to track various aspects of the custom business.
• Schedule and organize meetings maintain agenda record meeting minutes and track action items to completion
• Proactively review processes and recommend changes and improvements
• Keep stakeholders informed on the status of work completion relative to scheduled deadlines.
• Brings regulatory compliance questions/issues to the attention of management when necessary
• Performs other related duties and assignments as required.
• Participate as needed in implementation of all system upgrades ex: SAP Filemaker etc.
• Promote a safe work environment. Follows client Environmental Health and Safety (EH&S) policies and procedures. Takes responsibility for safety in immediate work area. Participates in EH&S programs. Notified supervisor of all observed hazardous conditions or unsafe work practices.

Minimum Qualifications

Knowledge and skills:

• Experience with SAP or a similar ERP system is required
• Excellent communication skills and the ability to lead and promote the vision of the custom organization
• Strong skills in Customer Relationship Management
• Effective organization planning and time management skills are required
• Ability to navigate complex systems. Demonstrates knowledge of functions such as
• Master Data Materials Requirements Planning customer management Procurement and Goods issues/Receipts/Confirmations)
• Proven ability to work productively and independently in a small cohesive team.
• This position interacts with a wide range of individuals as well as external customers and sales reps. Demonstrated ability to communicate effectively with tact
• and diplomacy is necessary.
• Must be adept in managing processes effectively. Demonstrate understanding of process interdependencies identify gaps and offers solutions.
• Demonstrated proficiency in MS Word MS Excel and email systems is required.
• Knowledge of MS Project and/or FileMaker Pro is preferred.

Education and Experience

• A Bachelors degree is required. A degree in the life sciences is preferred.
• Minimum 2 to 4 years experience in a biotechnology or manufacturing environment required.
• Customer facing background required..

Thanks & Regards

Edwin George Millenniumsoft Inc.

8301 Arlington Blvd

Suite # 504 Fairfax

VA 22031

X105 (Direct)

Fax : #

www.millenniumsoft

An E Verified Corporation

WBE Certified (State of Virginia)

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