Public Safety Dispatcher - October 2025
Public Safety Dispatcher - October 2025
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$ 4164 - 4999
1 Vacancy
Job Description
Description / Position Overview
Public Safety Dispatcher The purpose of this position is to receive and dispatch incoming calls for police emergency medical and fire services and other emergency and nonemergency assistance. Prioritizes calls based on nature of emergency. Obtains critical information needed to ensure proper police fire and medical response; dispatches appropriate units via the computer aided dispatch system (CAD) the radio and telephone; and performs a variety of duties relative to assigned areas of responsibility.
This posting is for a class scheduled to start in October 2025.Come explore the possibilities a career with the City of Colorado Springs can offer!
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As a Public Safety Dispatcher (PSD) you will:
- Uses radio to dispatch appropriate Police and Fire resources to respond to calls received.
- Prioritize calls based upon nature of request for services availability of units and other pertinent information.
- Maintains accurate data entry functions into CAD for documentation.
- Maintains accurate and current awareness of the locations and status of police and fire units for safety of responding personnel.
- Maintains good customer service while following policy and procedures general orders and standard operating procedures.
- Utilizes various software and webbased systems to conduct research to respond to calls.
- Completes data entry functions.
- Runs checks for wants and warrants on vehicles guns boats articles and persons to complete requests for service.
- Assists officers in arranging tows for accident scenes.
- Assists internal requests via administration line to process calls.
- Makes notifications to on call personnel
- Any other administrative duties as assigned.
We are looking for candidates who demonstrate the following knowledge skills and abilities:
- Knowledge of public safety dispatching and/or call taking protocols
- Ability to comprehend critical information to ensure proper resources are dispatched
- Ability to make quick and lucid decisions
- Ability to successfully pass the CritiCall testing series
- Ability to handle stressful negative and aggressive interactions
- Ability to write a series of numbers names and addresses
- Ability to speak into radios and telephones
- Ability to receive and respond to incoming emergency and nonemergency calls for assistance
- Ability to read computer screens
- Ability to function in a work environment with moderate noise level from several sources creating constant activity
Machines Tools Equipment and Work Aids:Fax scanner telephone headset workstation with moveable decks ergonomic adjustable chairs computer and printer.
Specialized Computer Equipment and Software:Quick Response CAD CCIS/NCIC CJIS LERMS ProQA MS Office Contact Map twitter Facebook Citizen Observer 3si CSU database and BOSS3.
Minimum Qualifications
- Have a high school diploma or GED supplemented by specialized training in dispatch communications or a related field
- Have one year of fulltime experience as an independent dispatcher or calltaker in a public safety or emergency communication center
- Successfully complete the CritiCall test series
- Possess or obtain within three months of hire the following certifications: CPR (cardiopulmonary resuscitation) CBI CCIC/NCIC (National Crime Information Center) CJIS (Criminal Justice Information Services) Incident Command System 100 700 and NCMEC (National Center for Missing and Exploited Children)
Preferred Qualifications
- Experience working in a public safety setting including public safety dispatch
- Experience using CJIS CCIC/NCIC and computeraided dispatch systems
- Current CPR EMD EPD and EFD certifications
- Bilingual in Spanish
Additional Information
Specific questions for this job can be directed to or.
This is a shift position that requires the ability to work varied hours and days to include nights weekends and holidays in a closed secure environment. The ability to work oncall and mandatory overtime is required.PreEmployment Requirements:
This position requires the successful completion of a polygraph examination an extensive background check a typing proficiency test and other preemployment assessments.Applicants that have used or CBD products within 3 months from the date of their application submissionwill not be eligible for hire. More information about the Colorado Springs Police Departments Use Policy can be found here.
Physical Demands:This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently. Must be able to sit/stand constantly.
Environmental ConditionsPrimary Work Environment Office environment with moderate noise level from several sources creating constant activity.
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F1 H1B or TN visas). Applicants must be currently authorized to work in the United States on a fulltime basis.
Apply to Join Our TeamCompleting your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
We encourage candidates with outofstate credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program.More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.
The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page
You can view the status of your application on the City of Colorado Springs Careers page.To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Employment Type
Full-Time
