Customer Services Content Moderator
Customer Services Content Moderator
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Job Description
About ExoClick:
ExoClick is an innovative and global ad company serving 20 billion daily geotargeted ads to web and mobile advertisers & publishers. We are part ofEXOGROUP a set of companies made up of 200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin Porto Valencia Tarragona and Buenos Aires.
Role
Working within the ExoClick Customer Services department you will have the responsibility for providing our clients with the highest level of client service. Additionally you will be on the front line in protecting our network/clients against online security threats
The Compliance Team works 24/7 providing assistance to our clients around the world through Emails & tickets in a fastpaced energetic environment. The role will involve challenging problem solving analytical investigations and a variation in tasks.
Responsibilities
- Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistently high standards of work
- Answer compliancerelated questions from our clients using various platforms (Email/Tickets)
- Manage workflows to agreed KPIs
- Protect the network from 3rd party threats and advertising security issues
Essential Requirements
- A very high level of attention to detail
- Strong investigation skills
- You are fluent in or native English
- Strong oral and written communication
- Multitasking abilities
- 24/7 flexibility
- Proficient with PC based software and browsers
- Comfortable with all types of Adult content websites
Desirable skills
- Previous experience working in an online customer care environment
- Technical background especially working with HTML JAVASCRIPT proxies etc.
- Previous experience in auditing
- Knowledge of website construction and/or online advertising
What youll find working at ExoClick:
We offer a position in a young dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre one of Barcelonas worldrenowned landmarks located right on the citys seafront.
Additionally we offer the opportunity for permanent training personal development ambitious career growth and a competitive salary.
Most of all we offer a position in a team that thrives on achievement success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative winning mentality this position is for you!
Our company benefits:
- Flexitime and summer schedule;
- Private health insurance;
- Your Birthday off as a paid holiday;
- Flexible compensation plan: travel meals & childcare;
- Additional internal and external training through our EXOGROUP University program;
- English Portuguese & Spanish classes;
- training budget & study leave;
- Employee referral program bonus You can earn 2500Eur by referring someone!
- Exciting team buildings in locations such as Ibiza;
- Office games room/chillout zone;
- Organic fruit;
- Wednesday team breakfast;
- Yoga classes;
- Massages;
- Subsidized catering;
- Flexible remote work;
- Home office set up budget of 500 Eur;
Is this not the right role for you Then make sure to check out all other roles we have open for you on ourcareers website.
The companies that are part ofEXOGROUPare the data controllers regarding your personal data in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access rectification suppression limitation portability and opposition please visit theProtection Informative Clause Candidates.
Required Experience:
Manager
Employment Type
Full-Time
