Customer Service Representative
Customer Service Representative
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$ 38000 - 45000
1 Vacancy
Job Description
Overview
Subordinate Positions: None
Location: Libertyville IL
Salary Range: $38000 $45000. Actual compensation may vary based on experience location and other factors.
Snapon Credit a world class provider of innovative tool and equipment financing solutions is seeking qualified customer service candidates.
Snapon Credit LLC is the financial arm of Snapon Inc. a $4.7 billion S&P 500 company and leading global innovator manufacturer and marketer of tools equipment diagnostics repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the companys franchisee companydirect distributor and internet channels. From our headquarters in Libertyville IL Snapon Credit provides financing to technicians students of automotive technical institutions and shop owners for the purchase of Snapon hand tools power tools tool storage and diagnostic products through our Extended Credit program.
Summary: Primary responsibility is to provide customer service and support to field sales personnel.
Responsibilities
Major Responsibilities:
- Receive and resolve complex transactional information from field sales personnel
- Review process and troubleshoot customer credit applications and contracts
- Support field sales personnel in a professional and efficient manner enabling seamless financing transaction
- Exercise due diligence with proper documentation and audits on customer applications and purchased contracts
Qualifications
Requirements:
- Excellent organizational skills and the ability to prioritize workload with multiple tasks
- Effective communication skills both verbal and written
- Ability to build effective relationships and be a team player
- Meet or exceed targeted call quality assurance and other performance requirements
- Related finance industry experience preferred
- College coursework completed or in progress preferred
Key Characteristics:
- Positive and professional demeanor
- Analytical / Problem solver
- Detail oriented
- Selfmotivated
- Flexible
Hours: 40 hours a week with rotating schedules covering the following hours:
Monday: 9:30am6:00pm or 10:30am7:00pm
Tuesday: 9:30am6:00pm 10:30am7:00pm or 12:30pm9:00pm
Wednesday: 9:30am6:00pm 10:30am7:00pm or 12:30pm9:00pm
Thursday: 9:30am6:00pm 10:30am7:00pm or 12:30pm9:00pm
Friday: 9:30am6:00pm or 10:30am7:00pm
Saturday: 9:00am1:00pm (roughly two per quarterwhen worked option of overtime or half day off)
Training for the first few months may begin as early as 8:00am. Office environment business casual dress code occasional overtime may be required.
Working with Snapon has benefits! Companypaid benefits include:
- Medical basic dental basic life basic accidental death and dismemberment coverage
- Short term and longterm disability
- Employee Assistance Program
- Business travel accident insurance
- Other health education programs including smoking cessation annual wellness screening and seasonal flu shot
- Market competitive compensation with rewards for high performance and special skills
- Bonus incentives awards or sales commissions depending on position and level
- Base pay progression through lateral & promotional development on both managerial and technical career paths
- Paid time off vacation and paid holidays
- Tuition Assistance Plan
- Employee Stock Purchase Plan annual optional enrollment period
- Retirement programs including 401(k) Plan with matching employer contributions
Will be required to pass drug/background screens following offer.
Travel: No travel expected
Working Environment: Normal office environment
Snapon is an Equal Opportunity Employer Minority/Female/Disabled/Veteran
For additional information please reference our careers website at Careers Snapon Incorporated
Required Experience:
Unclear Seniority
Employment Type
Full-Time
