drjobs Customer Success Manager German Speaking

Customer Success Manager German Speaking

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Berlin - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from nontraditional backgrounds historically marginalized or underrepresented groups to apply.

Join Handshake & Help Shape the Future of Early Careers

At Handshake were on a mission to help students and graduates kickstart their careers by connecting them with employers across the globe. Already a market leader in the U.S. and U.K. we are expanding rapidly in Germany and we need you to help drive this growth!

As a Senior Customer Success Manager you will be at the heart of our partnerships with universities ensuring they see real value in Handshake. Youll work with key decisionmakers develop scalable engagement strategies and help shape our approach in Germany. If youre looking for a dynamic role where you can make a real impact drive innovation and grow your career wed love to meet you!

What Youll Be Doing

Own & Grow Key University Partnerships

  • Build and nurture strong relationships with university stakeholders at all levels from career services teams to senior leadership.
  • Act as a trusted advisor helping universities drive student engagement and employer connections through Handshake.
  • Proactively address challenges share best practices and introduce new ways to maximize value for our partners.

Drive Retention Expansion & Product Adoption

  • Own renewals and expansions ensuring our partners continue to see Handshake as a musthave solution.
  • Use datadriven insights to guide universities on improving student and employer engagement.
  • Stay ahead of market trends and university needs to position Handshake as a longterm strategic partner.

Be the Voice of the German Market

  • Act as the key link between our German partners and internal teams sharing insights to shape product development marketing strategies and business decisions.
  • Collaborate crossfunctionally with Sales Product and Marketing teams to refine our approach in Germany.
  • Contribute to Handshakes broader European strategy as we continue expanding across new markets.

Customer OnSites & Events

  • Travel to university campuses across Germany to run strategic meetings training sessions and workshops.
  • Represent Handshake at industry events sharing our vision and driving awareness in the market.

What Were Looking For

Experienced Customer Success Leader You have 3 years of experience in Customer Success Account Management or a similar role ideally in SaaS.
Strategic Thinker & ProblemSolver You dont just react to problems you anticipate them and create solutions.
Strong Communicator & Relationship Builder Youre comfortable presenting to senior stakeholders and influencing decisionmakers.
DataDriven & ResultsOriented You use data to tell compelling stories track trends and drive engagement.
Thrives in FastPaced Environments You love a challenge and excel in highgrowth evolving businesses.
Fluent in German & English You can confidently engage with partners in both languages.

Bonus Points If You Have

Experience in the higher education or recruitment sector
Worked in a scaling startup and understand the challenges of growing in new markets
A passion for helping students succeed in their careers

Why Join Handshake

Be Part of a MissionDriven Company Help shape the future of student careers in Germany.
Make an Impact Play a key role in our European expansion and influence our longterm success.
Career Growth & Development Gain exposure to multiple business areas and grow with us.
Collaborative & Supportive Culture Work with passionate colleagues in a fastmoving exciting environment.

If youre excited about this opportunity wed love to hear from you! Apply today and help us revolutionise how students and employers connect in Germany.

For cash compensation we set standard ranges for allU.S.based rolesbased on function level and geographic location benchmarked against similar stage growth companies. In order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.

About us

Handshake is the career platform for Gen Z. With a community of over 17 million students alumni employers and career educators Handshakes network is where career advice and discovery turn into first second and third jobs. Nearly 1 million companies use Handshake to build their future workforcefrom Fortune 500 to federal agencies school districts to startups healthcare systems to small businesses. Handshake is built for where youre going not where youve been.

When it comes to our workforce strategy weve thought deeply about how worklife should look at Handshake. With our hybridwork model employees benefit from collaboration and shared team experiences three days per week in our vibrant offices and enjoy the flexibility of remote work two days per week (unless noted in the specific job posting). Handshake is headquartered in San Francisco with offices in New York London and Berlin.

What we offer

At Handshake well give you the tools to feel healthy happy and secure.

Benefits below apply to employees in fulltime (not Contract) positions.

  • Equity and ownership in a fastgrowing company.
  • 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for nonbirth giving parents.
  • Comprehensive medical dental and vision policies including LGTBQ Coverage. We also provide resources for Mental Health Assistance Employee Assistance Programs and counseling support.
  • Handshake offers $500/360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
  • Generous learning & development opportunities and an annual $2000/1500/1850 stipend for you to grow your skills and career.
  • Financial coaching through Origin to help you through your financial journey.
  • Monthly internet stipend and a brand new MacBook to allow you to do your best work.
  • Monthly commuter stipend for you to expense your travel to the office (for officebased employees).
  • Free lunch provided 3x a week across all offices.
  • Referral bonus to reward you when you bring great talent to Handshake.

(USspecific benefits in addition to the first section)

  • 401k Match: Handshake offers a dollarfordollar match on 1 of deferred salary up to a maximum of $1200 per year.
  • All fulltime USbased Handshakers are eligible for our flexible time off policy to get out and see the world. In addition we offer 13 standardized holidays and 2 additional days of flexible holiday time off. Lastly we have a Winter #ShakeBreak a oneweek period of Collective Time Off.
  • Family support: Parental leave coaching and support provided by Parentaly. We partner with Maven Clinic to provide a lifetime coverage up to $15K for expenses related to fertility and family forming!
  • Lifestyle Savings Account: We offer you an annual stipend of $500 to use for purchasessuch as fitness classes gym memberships workfromhomesetup and more.

(UKspecific benefits in addition to the first section)

  • Pension Scheme: Handshake will provide you with a workplace pension where you will make contributions based on 5 of your salary. Handshake will pay the equivalent of 3 towards your pension plan subject to qualifying earnings limits.
  • Up to 25 days of vacation to encourage people to reset recharge and refresh in addition to 8 bank holidays throughout the year.
  • Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco.
  • Discounts across various high street retailers cinemas and other social activities exclusively for Handshake UK employees.

(Germanyspecific benefits in addition to the first section)

  • 25 days of annual leave 5 days of a winter #ShakeBreak a oneweek period of Collective Time Off across the company.
  • Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco once a year.
  • Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
  • Discounts across various high street retailers cinemas and other social activities exclusively for Handshake Germany employees.

Looking for more Explore our mission values and comprehensive US benefits atjoinhandshake/careers.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation please let your recruiter know during initial communications.


Required Experience:

Manager

Employment Type

Full-Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.