desktop support team lead

Precisionit

Posted on : 06-04-2025

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1 Vacancy

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Job Location

Mumbai - India

Yearly Salary

₹ 300000 - 450000

Vacancy

1 Vacancy

Posted on : 06-04-2025

Job Description

Ensuring all call get registered in Service Desk.

Call dispatching to respective team.

Maintaining the call track & TAT

Follow up with respective user / engineer for call closer.

L2 level Troubleshooting

Vendor Management for Warranty as well as AMC assets in the support

OS image end to end testing for new deployment with all components

Call Management

SLA Management

User Management

2nd Level troubleshooting

Resource management on site

Vendor Management

Reports Daily/Weekly/Monthly

Coordination between the departments for various internal projects

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Precisionit

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