AI Engagement Director Energy
AI Engagement Director Energy
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1 Vacancy
Job Description
C3 AI (NYSE: AI) is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform an endtoend platform for developing deploying and operating enterprise AI applications C3 AI applications a portfolio of industryspecific SaaS enterprise AI applications that enable the digital transformation of organizations globally and C3 Generative AI a suite of domainspecific generative AI offerings for the enterprise.Learn more at: C3 AI
C3 AI is seeking an Engagement Director (Energy) to lead all aspects of the post sales C3 AI engagement model including application implementation post deployment support developing roadmaps to scale across use cases change management and application adoption support (integrating apps to business processes) sales and product support and overall customer success.
The Engagement Director (Energy) will be the primary point of contact for one or more of C3 AIs most strategic customers leading joint C3 AI/Customer crossfunctional teams through planning design implementation scaling and adoption.
The successful candidate is a skilled executive with deep experience managing customer success and deploying enterprise software with geographically distributed teams. They will be able to effectively define use cases and translate them into technical requirements understand how to define and track value metrics and successfully engage customers across both technical teams and executive stakeholders.
Responsibilities:
Qualified candidates have a minimum of 10 years of professional experience leading large customer accounts preferably in enterprise software and professional services; domain expertise in the Energy sector (i.e. Oil & Gas Petrochemicals LNG Renewable Energy Power Generation and Utilities Oilfield Services) is highly preferred; technical skills in application development business development and predictive analytics are highly valued.
The successful candidate will oversee all post sales Customer activities across the entire program of C3 AI initiatives including the following activities:
- Partner with the C3 AI Product & Sales team to craft compelling value driven use cases and translate them into requirements and specifications.
- Grow the C3 AI footprint at the customer through identification of incremental use cases and additional staffing assistance.
- Collaborate with customer teams to define scope requirements implementation timeline and success metrics (incl. customer selfsufficiency on the platform) for individual use cases.
- Run project governance activities (project plans weekly status reviews crossfunctional meetings executive status reviews).
- Manage all implementation activities and supervise the dedicated C3 AI team members from Application Development Data Integration Data Science Products QA and DevOps.
- Dive into technical details and perform associated tasks to ensure successful delivery to our customers (e.g. application and data integration testing deliver trainings documentation issue debugging and resolution).
- Build a trusted advisor relationship with the customer proactively track and address risks before they become issues to maintain high customer satisfaction (CSAT).
- Recruit and attract top talent to grow the C3 AI services team.
Qualifications:
- Minimum of 10 years experience in management consulting professional services leadership roles in program management with enterprise SaaS or PaaS solutions
- Selfstarter and strong individual contributor passionate about solving customer problems.
- Excellent presentation written communication and interpersonal skills.
- Experience in the Energy domain is preferred.
- Successfully communicate and work with senior executive stakeholders.
- Effectively work across customer and internal teams to problem solve define scope write technical requirements develop and track success metrics and deliver against a plan.
- Demonstrated ability to navigate between the business and technical domains of a software implementation project providing leadership in both.
- Fouryear bachelors degree from an accredited college or university; degree in Engineering/Computer Science or Business Administration is a plus.
C3 AI provides excellent benefits and a competitive compensation package.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics including disabled and veteran status.
Required Experience:
Director
Employment Type
Full Time
