Patient Engagement & Retention Specialist
Patient Engagement & Retention Specialist
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Job Description
Description
See if you are our next:
PATIENT ENGAGEMENT & RETENTION SPECIALIST / CLINICAL COUNSELOR Toronto
Working in clinic a TLC Laser Eye Centre(an affiliated entity of Vision Group) is to help improve peoples eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team where ourGreat Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A look at your benefits
- You are eligible to receive a bonus.
- You have a permanent fulltime position (40hrs/week).
- You benefit from afree LASIK surgery3 weeks of vacation3 sick days&1 wellness day.
- You benefit fromgroup insurancetelemedicine&RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canadas Best Managed Companies.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery pricing and scheduling.
- You manage and address patient questions accurately concisely and in a timely manner.
- You enhance patient satisfaction by delivering personalized consultations building rapport and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook Word Excel and EMR systems for tasks such as results tracking reporting followups and managing patientrelated activities.
A clear view of your assets
- You have an interest in the medical field and have a passion for delivering excellent customer service.
- You have a broad background in customer service or retention in a relevant industry such as cosmetics retail banking insurance travel sales restaurants gyms etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized resultsoriented selfdisciplined and have excellent prioritization time management and problemsolving skills.
- You find it easy to connect with others and quickly build trust.
- Schedule: You have flexible work availability Monday to Friday (8:00 am4:30 pm).
From our point of view
Required Experience:
Unclear Seniority
Employment Type
Full-Time
