Customer Care Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a passionate dedicated patient multitasking techsavvy positive emphatic and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!
What youll be spending time on:
- Effectively handle customer inquiries in different channels including phone emails chats and more
- Provide professional service to our customers. Take ownership of customer queries and find creative solutions
- Ability to multitask between a few systems such as Payoneer CRM and more.
- Maintain a high level of knowledge of Payoneer products services and procedures
- Commitment to meet department requirements like Service Level Agreements performance metrics etc
- Communicate effectively with other departments to maintain customer satisfaction
- Educate our Customers about Payoneer products. Simplify and recommend services to meet customers needs.
- Working model
8hour shift/5 times a week Sun Fri
Between 2 4 evening shifts per week (according to the language/service)
- Availability to work: Training course starting onJune 3 2025 Details below
For this role you are also:
- Serviceoriented passionate about providing delightful service to our customers
- Positive communication and attitude
- Multitasker fast typing skills
- Self & Quick learner
- Flexibility and availability to embrace change
- Excellent computer skills
- Strong teammate
- Detail oriented
Have you done this kind of stuff
- Native or excellent command of written and spoken English* Must
- Secondary language an advantage
- Previous customer service experience advantage
- Experience in working in a goaloriented environment
CC Specialists Training Course
Please note: All selected candidates will participate in acomprehensive paid CC training program designed to set you up for success in this role.
- Start Date: June 3 2025 (tentative and may be subject to change)
- Duration: 4 weeks (Sunday to Thursday fulltime)
- Format: Inperson onsite
- Language: Conducted entirely in English
- Attendance for the entire duration of the course is mandatory.
#LIHybrid
#LIRA2
Required Experience:
IC
Employment Type
Full Time
