Care Concierge Coordinator- Remote
Care Concierge Coordinator- Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Member Advocacy
- Deliver compassionate personalized service to support each members unique therapy journey.
- Help members understand their options navigate barriers and advocate for necessary care adjustments and services.
Therapy Management
- Manage new and ongoing therapy cases ensuring accurate documentation and coordination with providers pharmacies and internal teams.
- Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework.
Case Resolution and Problem-Solving
- Resolve inquiries quickly and accurately using critical thinking to address complex issues.
- Anticipate challenges and adapt to changing member needs.
Communication and Collaboration
- Maintain clear proactive communication with members providers and internal teams.
- Foster strong relationships and ensure satisfaction through professional empathetic interactions.
Qualifications :
- Have at least 3 years of experience in the healthcare industry focusing on care coordination member advocacy or related roles.
- Demonstrate 3 or more years of customer service experience case management preferably in healthcare.
- Call center experience is a plus.
- Proven experience working in a high-volume fast-paced evolving team environment.
- Ability to problem-solve positively adapt to changing working conditions and multi-task.
- You are passionate about improving healthcare and helping people and have demonstrated success in a similar role.
- You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits.
- You are responsible and reliable and take ownership of your work while looking to improve your performance constantly.
- High attention to detail
- Experience with Amazon Connect is desirable
- High school diploma or GED.
- Available to work a full-time role between the hours of 9:00 AM 5:30 PM ET 9:30 AM 6:00 PM ET 10:00 AM- 6:30 PM ET and 11:00 AM - 7:30 PM ET.
- Able to consistently attend 3 weeks of Virtual Training starting on
- Ability to travel onsite for training and collaboration as needed in Hayward CA.
- Bilingual is a plus.
- Remote Role with limited travel requirements for training meetings and collaboration.
Additional Information :
- Base pay $24/hour
- Full time
- Health Benefits
- PTO
- 401Kemployer match
- Opportunity to work for a growing and innovative company.
- Dynamic and collaborative work environment.
- The chance to make a real impact with a Public Benefit Corporation.
VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal state or local municipal law. All your information will be kept confidential according to EEO guidelines.
Please be advised that job opportunities will only be extended after a candidate submits a completed job application and undergoes a thorough interview process including 1:1 and/or group interviews via phone video conferencing and/or in-person. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System @ or @ email accounts.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
