Director Of Events
Director Of Events
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Job Description
JOB SUMMARY
Responsible for the management of Special Events. Leads implements and maintains a management philosophy in alignment with company standards The position has overall responsibility for ensuring the proper of special events as well as achieving profitability event planner and employee satisfaction and the financial performance of special events.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the event management food and beverage sales and marketing or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the event management food and beverage sales and marketing or related professional area.
CORE WORK ACTIVITIES
Managing Special Events Operations and Budgets
Researches and analyzes new products pricing and services of competition.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Ensures the property is apprised of all groups that will impact property operations.
Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Leads the of brand service initiatives in event management areas.
Develops an event management strategy that is aligned with the companys business strategy and leads its .
Conduct daily walkthrough of banquet floor to ensure client satisfaction and quality standards.
Leading Special Events Team
Holds event management team accountable for desired service behaviors related to product and service delivery.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Assists in of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary.
Managing Profitability
Encourages calculated risktaking to generate incremental revenue and deliver excellent guest service.
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Creates and achieves the Special Events annual operating budget.
Works with all areas in Special Events division to establish content and pricing.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Consults with customers in order to determine objectives and requirements for events.
Reviews customer feedback data to identify service failures and provide guidance on problem resolution.
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with all applicable laws and regulations.
Reviews property specific event operations annually and makes appropriate adjustments.
Reviews staffing levels to ensure that guest service and operational needs are met.
Communicates and ensures departmental and property emergency procedures are executed when necessary.
Ensures that regular ongoing communication is happening in all areas of event.
Provides performance feedback using company feedback process.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
Employment Type
Full-Time
