Business Banking Account Manager

Why DUCA

Were a vibrant exciting credit union that lives its profits with a purpose philosophy in every financial transaction product interest rate and community initiative we offer. Founded in 1954 DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85000 Members we are proud to serve.

We exist to help People Businesses and CommunitiesDo More Be More and Achieve More.

DUCA www.duca is the fastest organically growing large Credit Union in Canada distinguished for the following:

• Positive unbig bank like service experience delivered through Memberfacing staff in branch on the phone (MemberConnect) and via our Mobile mortgage specialists Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions guidance and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bankonline mobile app phone/fullservice Member Connect Contact Centre and of course inbranchDUCA is accessible 24/7
• A community philosophy of profits with a purpose culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab) a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCAs designation as a BCorp certified organization the first ever credit union to receive this global recognition.

A career with one of Canadas fastest growing credit unions means youll find endless opportunities to make a difference with your unique abilities and perspectives.Our people live their purpose while helping others Do more Be more and Achieve more with their money and their lives. At DUCA youll be part of a vibrant and collaborative team where youll be supported to excel and make an impact no matter what role you play.

Business Banking Account Manager

DUCA is looking for aBusiness Banking Account Manager in Durham region to join our growing team!

Job Purpose & Summary

As a member of the Commercial and Business Banking team the Business Banking Account Manager will understand and meet the diverse needs of our small business owners including understanding their business and personal banking needs. The Business Banking Account Manager provides small business owners with exceptional service and sound financial advice to meet their diverse credit deposit and cash management needs. The Business Banking Account Manager will be responsible for meeting and exceeding specific individual and teambased goals.

The Business Banking Account Manager will manage portfolios of Business Banking Members to build and develop relationships with them and deepen their holdings with DUCA for both business and personal banking. The Business Banking Account Manager will be required to undertake business and revenue generating sales activities build strong relationships in partnership with the branch teams and leverage external centres of influence in order to obtain referrals of new business to DUCA.

Key Accountabilities & Duties

• Analyze structure and make recommendations on business loans and lines of credit based on thorough and accurate credit interviewing and full needs assessment
• Manage an assigned portfolio of Business Banking Members
• Submit thorough credit applications for review and approval by the credit department ensuring adherence to all credit guidelines and policies
• Build and grow external centres of influence to optimize results
• Develop and manage a comprehensive business development plan
• Develop and maintain relationships with Retail and Wealth partners to ensure a coordinated market approach to Business Banking within the region
• Provide advice on daytoday banking including deposit accounts by leveraging branch and partner teams
• Work with small business owners through business lifestages to enhance their ability to grow and profit
• Identify Wealth Management advice opportunities such as Estate or Investment Planning and refer to the appropriate DUCA partner/advisor
• Provide support and guidance to branch teams relating to meeting the basic needs of Business Banking Members and ensure holistic advice is being provided
• Hold relevant seminars jointly with the branch teams to promote Business Banking solutions and advice to Members
• Maintain appropriate records and administration to track and support the management of a portfolio business development activities and workinprogress
• Use DUCA tools to proactively identify and promote opportunities with Members to deepen relationships and deliver a consistent Member experience
• Identify drive and administer referrals to Retail Wealth and Commercial as required
• Resolve problems at first point of contact where possible and refer more complex issues and Member concerns the appropriate party
• Process daily work in accordance with compliance audit policies and procedures
• Actively monitor the loan portfolio/perform annual reviews to ensure accounts are operating as authorized and take measures necessary to remedy nonperforming assets

Occupational Experience & Education Requirements

• Postsecondary education in Business or related field
• Minimum of 23 years of experience in lending or credit role within financial services

Knowledge Skills & Attributes

• Strong business acumen and financial industry knowledge
• Expert ability to understand and interpret financial statement information
• Passion for growing the business and achieving results against a target
• Strong technical skills with proven credit skills
• Excellent organizational and Member Service skills
• Strong communicator with excellent written and verbal communication skills
• Demonstrated negotiation and influencing skills
• Proficient in Microsoft Office products (Excel PowerPoint Word)
• Good judgment and decisionmaking capabilities
• An effective time manager who can perform in a fastpaced environment
• Outstanding relationship management skills; a people person
• Ability to organize and prioritize and adapt to change
• Selfmotivated and energetic
• Team player
• Strong selfmanager and able to work independently

Working Conditions

Regular travel will be required between assigned branches and/or offsite to meet Members. Regular access to a vehicle is required.

Department:Business Banking

Primary Location:Corporate Office 5255 Yonge Street North York

Employment Status:Fulltime

Hours per Week:38

Number of Vacancies:1

Salary:The annual salary range for this position starts at $$69956. Actual annual base salaries will vary depending on relevant jobrelated factors such as experience knowledge skills qualifications and education/training. Depending on the position DUCAs total compensation package may include incentive compensation tied to company and individual performance or other benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application.Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.