Business Account Coordinator
Business Account Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In this role you will deliver remarkable customer service to our Industrial Customers and Retailers who make inquiries about our products and services and/or who participate in the Red Wing for Business Program. You will collaborate with our Industrial Team to assist in account management by coordinating and implementing account and program set up.
Your Essential Duties & Responsibilities in this role:
Provide our customers with a remarkable customer experience by providing timely friendly and knowledgeable service that exceeds their expectations.
Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up program set up changes to the accounts investigating and resolving concerns and communicating to the customer as needed.
Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.
Partner with Red Wing for Business on any changes that occur ensure all systems are consistent and accurate and investigate and resolve disputes.
Assist participating retailers with any business advantage account questions.
Develop and maintain a deep knowledge and expertise of products pricing and procedures while keeping up to date on relevant industry changes.
Educate and assist customers about product and services and recommend the appropriate product solution.
Identify the customers needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
Assist with Ecomm online orders
Qualifications :
MINIMUM EDUCATION AND EXPERIENCE:
Bachelors degree or equivalent to four years related experience/training; or equivalent combination of education and experience. Experience must be related to customer service.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
Significant Knowledge of product offerings
Proficient use of Word Excel Outlook Internet and order systems.
Analytical thinking skills.
Excellent oral and written communication skills.
Customer service driven.
Good interpersonal skills and the ability to work in a team environment.
Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company and must give the impression of sincerity empathy and willingness to serve the customer.
Additional Information :
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact or call .
Please view Equal Employment Opportunity Posters provided by OFCCP at offers of employment are contingent on satisfactory results of a background check.
Red Wing Shoe Company Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
