Front Desk Agent - Full service hotel
Front Desk Agent - Full service hotel
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Salary Not Disclosed
1 Vacancy
Job Description
Location
New Haven Hotel
Located in downtown New Haven and just steps away from the prestigious Yale University the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Havens skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.
Come join our award winning team at the only 4diamond hotel in New Haven where youll experience a rewarding and fostering work environment!
Job Description
Front Desk Agents are responsible for providing a fivestar welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon checkout resolving guest issues and completing special requests. They work closely with all hotel departments especially our Guest Services BellDoor and Sales teams.
Responsibilities
- Process guest checkins and checkouts according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.
- Block rooms in the computer and follow through on designated requirements
- Assist in Preregistering designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
- Accommodate room changes expediently
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Answer incoming calls. Sort send and distribute guest package faxes & mail at the front desk
- Be available to work overnight shift. Perform night audit function as needed
- Generate print and distribute daily and weekly reports
- Report discrepancies on room status to Front Office and Housekeeping
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person ia email and by telephone
- Ability to accurately and efficiently input information into Property management systems
- Ability to work cohesively with coworkers both within and outside of your department
- Ability to compute accurate mathematical calculations and process payment transactions for guests.
- Ability to use the power of one think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to stand entire shift. Lift 50 lbs
- Ability to multitask. Work in a highly visible position dealing with many arrivals and departures within a short period of time
- Previous hotel customer service experience is required.
- Degree in a related course of study. Preferably hospitality
- Previous hotel front desk / Night Auditor experience minimum 1 year is required
- Previous cashiering experience is required
- Availability to work all shifts weekends & holidays
- Fluency in a foreign language is preferred
- Previous guest relations training in a five star hotel is preferred
- Flexible availability to work all shifts to include overnights as needed
End of Job Description
Required Experience:
Unclear Seniority
Employment Type
Unclear
