Technology and Applications Analyst

This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.

Duties and Responsibilities:

Event Management System (EMS):

• Manage the event/course scheduling system (EMS) efficiently and effectively for all scheduling units on campus: Event Scheduling (Athletic venues Degheri Alumni Manchester Hall Mother Rosalie Hill Hall Conference Services UC/SLP and Kroc Institute of Peace & Justice) and Academic Scheduling (College of Arts & Sciences Knauss School of Business School of Law School of Nursing School of Peace Studies School of Leadership & Education Professional & Continuing Education and School of Engineering).
• Create configure and allocate to the appropriate schedulers staff and service providers all reservable campus spaces 700 spaces). Add reservable spaces as new buildings are completed. Reconfigure established spaces in EMS as repurposing occurs.
• Responsible for the Event Management System (EMS) suite of applications such as Master Calendar Virtual EMS Web App HR Tool Kit Academic Scheduling and other modules purchased with the system.
• Document all internal and external issues with various applications and modules in EMS including but not limited to product change requests (PCR) technical assistance requests (TAR) application bugs and application defects.
• Work closely with USD ITS and external vendors to provide resolutions in a timely manner. Keep internal and external employees/vendors informed of technical issues. Follow up on status of all items until issues are resolved.
• Ensure data integrity and accuracy for all University Scheduling functions. The ability to quickly access process and distribute information is a necessity. Must be able to make the EMS user friendly and provide transparency.
• Primary subject matter expert (SME) and Level 2 support to address all inquiries/ questions regarding the scheduling software and its modules. Disseminate information to users about scheduling software product offerings and capabilities optimizing the use of the software for each business unit.
• Collaborate with department liaisons to create customized system workflows for different entities/departments based on the unique needs of the group.
• Conduct regular meetings of the University Scheduling Standards & Practices Committee to determine and continuously improve upon best practices for campus schedulers. Identify issues and opportunities for process enhancements. Create and provide written guidance for schedulers.
• Conduct monthly Event Detail Meetings for all campus schedulers in collaboration with University Events & Partnerships and other planning committees as a forum to bring schedulers together with planners and campus service providers to discuss upcoming large events and determine campus resources and services needs for the events.
• Attend weekly catering/facilities meetings to discuss preparation for upcoming meetings.
• Collaborate with Student Activities and Involvement (SAI) to provide/update processes to facilitate a smooth and efficient system for student organization leaders to book space on campus for their organizations activities. Support the policies and guidelines implemented by SAI.
• Take direction from the University Space Committee regarding room utilization reconfiguration repurposing etc. and followup with configuration changes in EMS and communication to appropriate users.

Scheduling Technology Support/ITS Liaison:

• Provide daily functional support for all users (faculty/staff/students) and for scheduling units on campus: Event Scheduling (Athletics Degheri Alumni Manchester Hall Mother Rosalie Hill Hall Conference Services UC/SLP and Kroc Institute of Peace & Justice) and Academic Scheduling (College of Arts & Sciences Knauss School of Business School of Law School of Nursing School of Peace Studies School of Leadership & Education Professional & Continuing Education and School of Engineering) including software applications hardware and peripherals.
• Serve as the functional and technical liaison to facilitate troubleshooting calls between scheduling parking and tram services software users technical contacts and softwares support department.
• Create custom application reports for business analysis. Run custom data extractions based on scheduling parking and tram services as assigned and provide the requested results through reports portals or additional applications. Provide room utilization data for the department as well as for high level administrative decisions. Provide parking permit and lot usage data to University Mobility and Scheduling director to assist with decision making regarding parking utilization and permit permissions.
• Provide monthly technology training for campus community in the use of software applications and business procedures. Create and provide comprehensive group and oneonone training programs for campus community on use of applications. Provide ongoing mentoring of campus schedulers 100 desktop application schedulers/approvers/service providers).
• Working with ITS assist in the deployment of Master Calendar; provide technical support and staff training associated with the event posting/calendaring for the campus community monitor and act as liaison between schedulers and ITS regarding room tablet displays.
• Working with ITS assist with developing processes and troubleshooting issues related to information from Banner Payroll and Student accounts.
• Initiate and collaborate with ITS to plan scheduled application updates including process development and production schedules. Perform with ITS and/or EMS vendor server and database replication and backups. Perform unit and system testing for modules tests all patches and system upgrades. Communicate application downtime to users while supporting University Scheduling with manual reports and worksheets.

Business Process Development and Project Management:

• Lead and manage the implementation of all system or software improvements related to University Scheduling.
• Provide assistance as needed with Parking and Tram Services related systems and software.
• Participate in review evaluation and revision of University Scheduling rules regulations and standard operating procedures (SOP) including assistance provided to Parking and Tram Services.
• Oversee the design development and maintenance of application systems by managing and overseeing business and technical analysis in support of USDs strategic initiatives and Application strategy and roadmap.
• Lead requirement analysis sessions to gather key business objectives and develop custom solutions based on business needs. Also responsible for documenting functional requirement and all business processes as it relates to the scheduling software.
• Assist in analyzing business processes/procedures and prepare recommendations for
  improvements in efficiency and effectiveness. Create enduser surveys and prepare trend analysis to support recommendations.
• Hire train supervise and evaluate student staff and parttime personnel who assist with operations.

Parking Systems Application Management:

• Manage the T2/NuPark system efficiently and effectively for all users on campus. Manage operations related to all parking systems (NuPark Parkeon Salesforce CashNet).
• Establish and maintain records for issuing permits parking citation and appeal information using the parking database.
• Develop long term plans and strategies for parking inventories.
• Liaison for University of San Diego and T2/NUPARK Systems ParkMobile Parkeon Passio Technologies for technical support in resolving webbased issues.
• Act as subject matter expert supporting end users in the use of T2/NUPARK functionality enhancements and upgrades.
• Responsible for parking services software setup/configuration upgrades and changes to fit within the University business requirements.
• Review and analyze software implementation enhancements upgrades system documentation and output to identify solutions and/or make appropriate referrals of issues.
• Review USD business processes compare processes to the parking software system and work with designated USD personnel and managers to identify appropriate changes in the business processes.
• Authorize enduser access to the system as requested and appropriate. Determines end user security group and create new security groups as needed.
• Attend participate in and/or lead all relevant meetings and training sessions as directed by the Director of University Mobility and Scheduling or Assistant Director of Parking Services.
• Develop and/or assist in developing and updating system documentation such as business process guides configuration guides enduser training guides and report requests.
• Act as second level support to troubleshoot and escalate issues as needed to ITS T2/NUPARK support.
• Work with ITS for any processes where information is exported to/from Banner or Payroll.
• Provide all computerbased support for T2/NUPARK USD Website and Event Management System (EMS).
• Document and maintain records of support including issues and resolutions system updates process changes etc.
• Create and manage all permits available for sale.
• Make recommendations to Director of University Mobility and Scheduling Assistant Director and Parking Services as well as Mobility and Parking Committee and endusers on potential programming changes needs and ideas to enhance the use of campus parking systems.
• Complete financial audits for financial transactions being completed such as Banner and Payroll exports and make sure that transactions are being completed properly.
• Attend biweekly parking updates meetings with parking staff and provide status updates as appropriate.

University Scheduling Parking Services and Tram Services Websites:

• Research and prepare suggestions for improvement of University Scheduling and Parking Services websites. Provide website support within parameters of USD web site design standards/templates.
• Provide website content development which will include downloadable forms University images maps records presentations division information and a variety of additional information as requested by the Directors.
• Assure the accuracy and accessibility of University Scheduling including support to Parking and Tram Services websites.
• Maintain text and visual content for these additional websites: Virtual EMS Web App online reservation module and publicfacing Master Calendar campus conference venues web pages.

In addition perform all other duties as assigned by the Director University Mobility and Scheduling.

Special Conditions of Employment:

Background check: Successful completion of a preemployment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications:

• Bachelors degree required; additional experience may substitute for education requirement at the rate of oneyear additional experience for two years education.
• 35 years of progressive responsibility in the field of technical support to end users on the use of applications; or related computerbased environment is necessary.
• Basic knowledge of relational database and Structured Query Language (SQL) required.
• Advanced computer skills required in conjunction with an aptitude to learning customized software applications. Experience with troubleshooting within a PC and/or MAC environment and related software hardware and peripherals is needed.
• Effective written and verbal communications skills are necessary.
• Experience with basic website support and content management required.
• Understanding and supporting the University Mobility & Scheduling mission and the fundamental values of service to others community and diversity is essential.

Preferred Qualifications:

• Experience with T2/NUPARK and Passio Technologies systems preferred.
• Experience with ERP administrative systems (Banner) is preferred.
• Experience with EMS (Event Management System) Social Tables and/or AutoCAD software is preferred.
• Formal project management experience preferred.
• Experience implementing large new software preferred.

Performance Expectations Knowledge Skills andAbilities:

• Working knowledge of process improvement methodologies.
• Working knowledge of programming languages.
• Exceptional analytical and problemsolving skills.
• Demonstrated ability to work across a broad range of technologies to understand complex solutions.
• Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment and work well under pressure.
• Ability to compose and present material to communicate difficult concepts and gain consensus.
• Effective time management skills demonstrated by successful and timely completion of projects.
• Ability to work both independently and in a teamoriented collaborative environment.
• Ability to coordinate project initiatives meetings and work activities across various workgroups to achieve specific goals and strategic direction.
• Ability to provide leadership and influence others.
• Expert skill with Google Workspace MS Word Excel and other Microsoft Office applications.
• Knowledge of IT and workflows.
• Knowledge of and ability to stay abreast of industry technological advances.
• Knowledge of and ability to learn information systems and applications.
• Ability to communicate concepts in concise form to management and to crossfunctional departments or teams verbally in writing and through pictures or diagrams when appropriate.
• Ability to foster effective working relationships and build consensus.
• Ability to work collaboratively in a multidisciplinary environment.
• Ability to demonstrate sound judgment and reasoning.
• Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.

Resume and Cover Letter Required

Hours: 37.5 hours per week

This is a fully remote position.

Closing date: April 15 2025