Customer Success Manager - Indore
Customer Success Manager - Indore
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Job Description
Key Responsibilities:
Adoption:
Facilitate the adoption of YuCollects solutions within client organizations tailoring strategies to maximize their effectiveness.
Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.
Usage:
Monitor client usage patterns and provide guidance to optimize solution effectiveness.
Conduct regular checkins and training sessions to ensure clients are leveraging the solutions to their fullest potential.
Troubleshoot:
Quickly identify and resolve client issues to maintain high levels of client satisfaction.
Collaborate with internal teams to address any system or processrelated challenges.
Travel:
Extensive travel to engage with clients
Requirements
Experience:
Over 3 years of experience in the collections industry with a focus on client adoption of technology or financial solutions.
Proven track record in developing strategies for increasing product usage and client satisfaction.
Skills:
Strong domain expertise in collections or analyst enabling you to serve as a trusted advisor to clients.
Exceptional relationship management skills to build and nurture longterm client partnerships.
Effective objection handling to address client concerns confidently and constructively.
Ability to identify and execute crosssell and upsell opportunities to enhance client value.
Proficient problemsolving abilities to troubleshoot issues and provide timely solutions.
Indepth industry knowledge and fluency in the local language to effectively communicate with clients.
Benefits
- A dedicated budget of INR 75000/year that you can use towards pursuing learning programs/certifications/attending conferences
- Best in industry healthcare for you and your family: Life insurance 10X your Fixed annual CTC) and Critical Illness cover 7X your Fixed annual CTC)
- Generous health insurance for you as well as your dependents including parents or parents inlaws up to INR 800000 for self and dependents
- Child care reimbursement of 15k per month per child for all working parents towards nanny/creche expenses.
- Best in class maternity & paternity benefits.
Required Experience:
Manager
Employment Type
Full-Time
