Customer Success Manager - German Market
Customer Success Manager - German Market
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Job Description
Join Our Team & Make an Impact
Are you passionate about building strong client relationships and driving success We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients you will play an essential role in fostering engagement increasing satisfaction and driving long-term growth. If you thrive in a fast-paced dynamic environment and enjoy making a meaningful impact this role is for you.
What Youll Do
Be a trusted advisor: Build and maintain strong relationships with clients understanding their evolving training needs.
Lead seamless onboarding: Guide new clients as a goFLUENT product expert ensuring a smooth and impactful start.
Drive engagement and success: Analyze client data conduct business reviews and implement strategies to enhance satisfaction and ensure successful programmes.
Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
Champion continuous improvement: Gather feedback optimize the learner experience and contribute to the evolution of our digital learning solutions.
Share expertise and insights: Provide clients with industry best practices training optimization strategies and thought leadership in digital learning.
Why Youll Love This Role
Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
Dynamic and Collaborative Culture: Join a diverse supportive and knowledge-sharing environment where your ideas matter.
Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
What Were Looking For
Fluent or bilingual in German
Intermediate English proficiency
Passionate about customer success and relationship management
Exceptional communication and analytical skills
Highly organized and adaptable to varied projects
Proactive problem-solver with a growth mindset
Team player who values collaboration and knowledge-sharing
Experience in Training e-Learning or HR Solutions (SaaS) is a plus.
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT tons of awesome perks and benefits await you including:
Dynamic startup-like experience within the security of a fast-growing 25-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!
Ability to work from any of our 20 offices around the world.
Exciting team-building events.
Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide:
Employment Type
Full Time
